Job Description

A local company who provides customer satisfaction is seeking a full-time Metrics Scheduler. The Scheduler will assist the Account Manager through monitoring and managing the researcher’s progress during each research period and ensuring that quality Client data is received. 

RESPONSIBILITIES: 

• Learn all shopping aspects/requirements of the Client’s account. 
• Contact researchers out of our database to conduct research. 
• Schedule and reschedule researchers as needed via phone or email. 
• Update researcher files in the database when appropriate (new address, phone number, email, etc.) 
• Make courtesy calls and emails to remind researchers of upcoming scheduled assignments. 
• Reply within 3 hours of all voicemail or email messages from researchers needing assistance. 
• Emphasize importance of receiving quality data from researchers. 
• Achieve 100% completed assignments within a month. 
• Help other Schedulers with their areas if you are caught up with your area.

REQUIREMENTS: 

• High School Diploma, or equivalent.   
• Strong interpersonal skills; confident with strangers. 
• Good written and oral communication skills. 
• Must possess strong organizational skills. 
• Proficient use of Windows and Internet. 
• High energy level and invites a challenge.

SCHEDULE/SHIFT: 8:00 a.m. to 5:00 p.m. Monday through Friday.  

PAY RATE: $12/hr

LOCATION: North Central SATX, 78217

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Company Description

FirstOption Workforce Solutions exists to help people build better lives and we sincerely appreciate your interest in joining our team. We provide staffing services and opportunities that make a real difference in the lives of those we serve. Our values reflect who we are as people and guide everything we do. Every member of the FirstOption Workforce Solutions Team is passionate about and committed to excellence in all we do. Are you ready to join a team who is committed to delivering world-class services to our valued clients? Do you believe that anything worth doing is worth doing right? Would you thrive in a work environment that encourages and supports you in realizing your full potential? Are you a hard worker, dependable, punctual and someone who does whatever is needed to get the job done? FirstOption Workforce Solutions is a place where a person’s talents and hard work are valued, so if you answered YES to the questions above, we would like to talk with you. EEO STATEMENT: Equal Employment Opportunity has been, and will continue to be, a fundamental principle at our Company, where employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, sexual orientation, age, national origin, disability, or any other protected characteristic as established by law. This policy of Equal Employment Opportunity applies to all policies and procedures relating to recruitment and hiring, compensation, benefits, termination and all other terms and conditions of employment.