Job Description

POSITION TITLE: COLLECTIONS (A/R) SPECIALIST

REPORTS TO: DIRECTOR OF OPERATIONS

DEPARTMENT: OPERATIONS

FLSA STATUS: NON-EXEMPT - HOURLY

LAST UPDATED: JULY 16, 2018

THE COMPANY

Do you aim high? Are you genuinely helpful? Are you looking for a place where you can make a difference, receive ongoing support and training, and build a rewarding, long-lasting career? Then you may be a good fit for FirstService Residential, North America’s foremost property management firm. We’re all about our associates, and as we continue to grow, we’re looking for even more quality people who share our dedication to doing what’s right, improving residents’ quality of life, building great relationships and truly making a difference for their clients, their colleagues and themselves. Is that you? If so, we think you should get to know us.

JOB RESPONSIBILITIES

This position is responsible for the enforcement of our clients’ (homeowner associations) collection policies in a dynamic, fast-paced, team-oriented environment

ESSENTIAL DUTIES & RESPONSIBILITIES

The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.

• Responsible for maintaining assigned accounts, which includes daily homeowner emails, account adjustments, homeowner reconciliations, and return phone calls.
• Communicate & follow up with attorney’s office regarding delinquent accounts, bankruptcies and mortgage foreclosures as necessary. Review accounts on a regular basis to ensure the collection policy for each of the associations is being followed and take additional action as necessary
• Communicate & follow up effectively with property managers and association boards regarding homeowner accounts on a timely basis.
• Establish and maintain effective and cooperative working relationships with property managers and association boards.
• Work with Property Manager to negotiate arrangements with homeowners to pay debt in full, or cooperate to arrange the best possible pay and financial arrangements.
• Document all collections activity in a concise and accurate manner
• Respond to phone calls from delinquent homeowners while maintaining respectful and professional communication.
• Respond timely to homeowner and outside counsel inquiries both verbal and written.
• Research and analyze account histories and identify issues/corrections
• Research misapplied payments, lost checks, etc., that result in delinquent payments
• Gather information such as reasons for delinquency, financial information, and other information needed when considering possible options for loss mitigation
• Preparation of court documents and gathering of data for court hearings as needed
• Other duties as assigned by the Operations Director

ADDITIONAL DUTIES & RESPONSIBILITIES

• Practice and adhere to FirstService Residential Global Service Standards.
• Conduct business at all times with the highest standards of personal, professional and ethical conduct.
• Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.
• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
• Ensure all safety precautions are followed while performing the work.
• Follow all policies and Standard Operating Procedures as instructed by Management.
• Perform any range of special projects, tasks and other related duties as assigned.

EDUCATION & EXPERIENCE

• Bachelors’ Degree, or applicable experience

• Accounting and/or Collections experience strongly preferred

• Basic MS Office Skills

KNOWLEDGE, SKILLS & PROFICIENCIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

• Previous experience in Accounting
• Ability to prioritize and manage multiple responsibilities
• Strong organizational skills
• Excellent accuracy and attention to detail
• Professional and respectful communication skills
• Must be able to work independently and in a cooperative team environment
• Working knowledge of Microsoft Outlook and Excel
• Must be able to produce at a high level under limited supervision and meet imposed deadlines
• Prior Collection experience helpful

PHYSICAL REQUIREMENTS / WORKING ENVIRONMENT

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

• Sitting at a desk for extended periods of time, keyboard and office equipment use

• Ability to lift up to 30 lbs.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.

DISCLAIMER

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

Company Description

Do you aim high? Are you genuinely helpful? Are you looking for a place where you can make a difference, receive ongoing support and training, and build a rewarding, long-lasting career? Then you may be a good fit for FirstService Residential, North America's foremost property management firm. We're all about our associates, and as we continue to grow, we're looking for even more quality people who share our dedication to doing what's right, improving residents' quality of life, building great relationships and truly making a difference for their clients, their colleagues and themselves. Is that you? If so, we think you should get to know us. .