Job Description

Homeowners Association Management Company is seeking a client focused individual who would be in line with our core values to; Own It, Improve it, Be Genuinely Helpful, Aim High, Do What’s Right, and Build Great Relationships. If you have an interest in real estate, making a positive impact on communities, helping to maintain property values and the investments of our clients - then starting as a Compliance Coordinator may be a great opportunity for you to enter into the growing Community Association Management industry. Community Associations, also known as Homeowners Associations (HOAs) have a list of rules and regulations (Governing Documents) that are required to be followed (Covenants, Conditions and Restrictions) by the residents. These rules help maintain the resident’s quality of life, enjoyment of their properties, general maintenance of, and appearance of the properties as well as the appearance of the parks or open areas. A Compliance Coordinator is responsible for regularly touring the neighborhoods (weekly or bi-weekly) street by street, inspecting, documenting and photographing any issues on individual properties or in the parks /open areas. The Compliance Coordinator will notify owners and residents in writing of issues on their property that is out of compliance with the Community’s standards.

JOB RESPONSIBILITIES

The preferred candidate will possess excellent interpersonal skills and be able to work independently. The position will entail exterior inspections of homes in a large residential community association, documenting compliance issues and confirming completion of exterior projects pursuant to written requests and approvals. Light office duties and use of small office equipment will be required from time to time.

ESSENTIAL DUTIES & RESPONSIBILITIES

The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.

• Monitor the community for compliance with the Community Guidelines
• Inspect and document exterior modification projects throughout the residential community for conformity with prior written approvals.
• Monitor exterior common area for unauthorized users and/or activities.
• Filing as necessary
• Light office duties as needed
• Attend weekly department meetings
• Other duties as assigned by the supervisor

ADDITIONAL DUTIES & RESPONSIBILITIES

• Practice and adhere to FirstService Residential Global Service Standards.
• Conduct business at all times with the highest standards of personal, professional and ethical conduct.
• Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.
• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
• Ensure all safety precautions are followed while performing the work.
• Follow all policies and Standard Operating Procedures as instructed by Management.
• Perform any range of special projects, tasks and other related duties as assigned.

SUPERVISORY RESPONSIBILITY

• None

EDUCATION & EXPERIENCE

• High School Diploma

KNOWLEDGE, SKILLS & PROFICIENCIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

• Excellent communication skills (written and verbal) to clearly, tactfully and professionally explain Community standards.
• Maintain a friendly professional demeanor while interacting with residents in person or over the phone.
• Return phone calls and emails with 24 hours addressing any concerns or questions regarding compliance letter(s) received.
• Proficient in use of Outlook, Word and Basic Excel.

TOOLS & EQUIPMENT USED

• Possible personal vehicle use
• Use of either smartphone or Ipad for compliance recordation

PHYSICAL REQUIREMENTS / WORKING ENVIRONMENT

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to survey properties on foot as needed
• Work outside year-round.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.

TRAVEL

• Utilizes personal vehicle to survey properties.
• Occasional travel to regional office for meetings

DISCLAIMER

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all- inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time

Company Description

About Us: FirstService Residential is North America's foremost property management firm. Our dedication, responsiveness and integrity are why thousands of communities across the U.S. and Canada choose FirstService Residential to manage their properties. We have expertise working with complex communities with large budgets and numerous amenities. In addition, we manage commercial associations and mixed-use developments, as well as multi-family and investor-owned rental and REO properties for institutional and private equity clients. We're all about our associates, and as we continue to grow, we're looking for even more quality people who share our dedication to doing what's right, improving residents' quality of life, building great relationships and truly making a difference for their clients, their colleagues and themselves. Is that you? If so, apply today or join our community and learn more about FirstService Residential. To learn more about our company and culture, please visit www.fsresidential.com/arizona FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances