Job Description

POSITION: Human Resources Manager 

REPORTS TO: Director, Human Resources 

LOCATION: Rancho Cucamonga, CA

*Bilingual Spanish speaker a huge plus! 

JOB SUMMARY: The Human Resources Manager partners with the Executive Vice President, managers and supervisors of the assigned area, and serves as a consultant on Human Resources related issues. The HR Manager takes the lead in handling associate issues supporting the organization. This individual has primary responsibility for employee relations, talent management (including succession planning), HR administration, risk management, and compliance. The Human Resource Manager may also be responsible for other areas within HR, including leaves of absence, workers' compensation, leadership development, talent management, and benefits, along with an understanding of payroll.

NOTE: Ideal candidate will have strong employee relations background supporting multiple sites within a medium to large sized organization. Individual will support our Southeast Region (Inland Empire / San Diego) and will sit at our Rancho Cucamonga CA. Regional Office.

RESPONSIBILITIES

Partners with leadership in employee relations and ensures policies, procedures and practices comply with the applicable provisions of federal, state, and local laws and regulations including the analysis, maintenance and communication of records and files required by law or local governing bodies or agencies, etc.

• Recruiting and retention of a high performing culture
  • Partner with leaders and the Talent Acquisition team to identify, evaluate, and great talent for various roles within the area of responsibility.
  • Ensure robust on-boarding plans to effectively integrate new associates.
  • Analyze causes of turnover and suggest approaches to drive improvements in associate retention.
• Performance management and Employee Relations
  • Educate and coach leaders on the performance management processes for developing associates' potential and rewarding competencies FirstService Residential needs to succeed.
  • Team with supervisors to coach associates to maximize performance and to implement performance improvement plans with non-performing associates.
  • Act as an advisor to managers on employment issues, promotions, performance issues and terminations.
  • Manage and resolve employee relations issues, including all Ethics Hotline concerns. Conduct effective, thorough and objective investigations.
• Company Culture
  • Coach leaders and associates on the FirstService company culture to support company goals and drive associate satisfaction and ensure the teams exemplifies our core values.
  • Recommend organizational structure and staffing levels to accomplish company goals and objectives.
  • Partner with leaders on associate engagement, including building and executing associate engagement plans based on the feedback from the Associate Engagement survey.
• Deliver on HR Metrics
  • Analyze trends and metrics in partnership with HR Director to develop solutions, programs and policies.
  • Provide timely and accurate reporting to stakeholders to guide decision-making. Effectively leverage technology to recommend how to streamline and enhance HR operations.
• Acquisitions/Takeover Business
  • Partner with business leader to manage the HR side of takeover account integrations, including culture, change management, benefits, compensation, incentives, performance, organizational structure, communication, redundancies, policies, and others.
• Compliance with regulatory and legal matters
  • Ensure local compliance with federal, state, and local labor law and reporting requirements, including EEO, ADA, FMLA, DOL, workers' compensation, DFEH, and OSHA.
• Work closely with HR Director in preparation of information or investigations required for compliance.
• Other duties as needed.

EDUCATION & EXPERIENCE

• Bachelor's degree or equivalent knowledge/experience in Human Resources (minimum of 5 years)
• Master's Degree a plus.
• Specialized training in preventative labor relations and Human Resources management is required.
• Must possess broad knowledge of labor and employment law, wage and salary administration and well-developed administrative and communication skills.

KNOWLEDGE, SKILLS & PROFICIENCIES

To perform this job successfully, an individual must be able to perform each performance requirement satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Successfully manage by exemplary leadership, integrity and character.
• Must play an integral part in building a cohesive HR team with the skills necessary to successfully execute the departmental/Company objectives and strategies.
• Strong computer skills (Excel, Word, PowerPoint, Outlook, ADP)
• Strong communication skills, both written and verbal.
• Ability to work with and retain highly confidential information.
• Must demonstrate organizational skills and ability to independently prioritize daily workload.
• Ability to work under tight deadlines and consistently meet deadlines.
• Excellent customer service and relationship building background/skills.
• As it will be necessary to drive to meetings and other locations, position must have a valid California Driver's License and State mandated vehicle insurance

TOOLS & EQUIPMENT USED

General office equipment

PHYSICAL REQUIREMENTS / WORKING ENVIRONMENT

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to lift 25 lbs.
• Must be able to sit for extended periods of time.
• Must have finger dexterity for typing/using a keyboard.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors, vendors and our clients. Bullet point any specific physical demands such as lifting requirements, standing or sitting, use of keyboard, etc.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.

TRAVEL

• Must be able to drive to various locations to complete launching of new association.
• Must be able to travel (fly) if necessary to complete transition of new account.

ABOUT US:

FirstService Residential is North America's foremost property management firm. Our dedication, responsiveness and integrity are why thousands of communities across the U.S. and Canada choose FirstService Residential to manage their properties. We have expertise working with complex communities with large budgets and numerous amenities. In addition, we manage commercial associations and mixed-use developments, as well as multi-family and investor-owned rental and REO properties for institutional and private equity clients.

We're all about our associates, and as we continue to grow, we're looking for even more quality people who share our dedication to doing what's right, improving residents' quality of life, building great relationships and truly making a difference for their clients, their colleagues and themselves. Is that you? If so, apply today or join our community and learn more about FirstService Residential.

To learn more about our company and culture, please visit www.fsresidential.com/california

FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.

Company Description

FirstService Residential is North America's foremost property management firm. Our dedication, responsiveness and integrity are why thousands of communities across the U.S. and Canada choose FirstService Residential to manage their properties. We have expertise working with complex communities with large budgets and numerous amenities. In addition, we manage commercial associations and mixed-use developments, as well as multi-family and investor-owned rental and REO properties for institutional and private equity clients.