Job Description

Our client is looking for an accomplished business analyst with as strong functional knowledge of Service Contracts and business workflow automation. This role is in support of potential improvements in the service contract creation and renewal process. Experience with Oracle Applications is required.

Summary

Responsible for gathering business requirements, understanding business processes, creating functional design specifications, defining system configurations, implementing test plans, creating/delivering end user training, providing production support of financial applications, and assisting implementation teams in delivering solutions. As a Business Analyst, you will offer expertise in problem-solving and analysis, process mapping and re-engineering. This role also has a primary responsibility to ensure that best practices are being achieved regarding process, technology and organization design.

Functions

Communicate and collaborate with stakeholders to elicit detailed business requirements using a variety of techniques to include interviews, document analysis, requirements workshops, business process workflows, value stream mapping, prototypes, storyboards, and use case scenarios

• Develop work plans, completion of deliverables, definition of overall approaches and mobilization efforts for each initiative
• Provide subject matter expertise to support business requirement definition, process design, implementation of processes, organizational change and timing for impacted processes across all work teams
• Evaluate business requirements, decompose high-level information into functional requirements, validate that requirements are based on business needs rather than user preferences, reconcile conflicts, and then document the functional requirements
• Create system test scripts and conduct preliminary testing of new/modified system components
• Create process flows, training documentation and deliver end user training for finance applications
• Employs a positive, persuasive attitude when facing resistance to change to demonstrate belief in the benefits of the finance transformation efforts for the company

Knowledge, Skills, and Abilities

• Bachelor's degree in Accounting, Computer Science, Management Information Systems or a related study and 5+ years of applicable work experience
• Experience in operations support for technical support departments
• Ability to interact professionally with a diverse group to include executives, managers, and subject matter experts
• Strong analytical skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements
• Previous work at Cisco Systems is highly preferred
• Remote work possible in PST or EST time zones

Company Description

We are a consulting company, working with many clients throughout the world. We bring together senior consultants to provide the highest level of services for our customer. Quality and timeliness are the cornerstones of our value.