General Manager - East Lakeview location! Immediate start date for the right candidate!
What if you were given the opportunity and responsibility to make a difference? This is your opportunity to lead a large, successful multipurpose fitness facility. We are seeking a General Manager who will oversee 100 + full and part-time staff. The General Manager is responsible for the facility in its entirety. The General Manager will oversee the day-to-day operations of the location, all location staff members, and departments throughout the facility.First Interview Guaranteed!We like to do things a little differently around here at FFC. Everyone who applies gets the opportunity to an online interview with Phai - a smart recruiter that helps us understand what makes you, you! It's the best way to ensure that everyone has a fair and equal chance to succeed.Benefit Highlights:
Medical, Dental, Vision, and Voluntary
Company paid Life Insurance
401K
Paid Time Off and Sick Days
Complimentary Club Membership
Discounts on Spa, Fitness, and Retail
What you will be responsible for:
Provide a clean, safe, and healthy environment for members, guests, and co-workers.
Every staff member, regardless of position, has a primary and urgent responsibility to clean and disinfect all club components as they are used by members and guests and yourself. Help retain and attain new members through club promotion and customer service excellence.
As a team member manager, assist with the opening and closing of the club on a team rotational basis.
Adhere to the Core Values and Core Purpose of the company
Improve the overall service level of the facility. This is measured via a quantitative Customer Satisfaction Survey with daily customer feedback
Oversee operations, programs, staff, and revenue generation
Increase the demand, usage, and net revenue capabilities of the facility
Analyze and report on the quantitative and qualitative results of specific programs
Manage program supplies, inventory, deposit, and petty cash procedures for the location
Nurture the sub-tenant relationships. You are the primary person responsible for their sublease renewal
Lead and oversee staff training and development
Establish specific individual goals for each department manager and tie them directly to their annual budget performance and their compensation
Lead semi-annual all staff meetings to reinforce the annual goals, team building, inform staff of new programs, services, and amenities, gathering staff ideas and training
Lead regular meetings (typically weekly) with the facilities management team for team building, implement a strategy to accomplish the primary objectives and goals, and the implementation of your leadership through your vision for service
Interview, hire and train candidates for positions throughout the facility
Approve all location hires, employee status changes, promotions, and/or compensation increases
Conduct staff performance reviews on a 90-day, 6 month, and annual basis
Develop department and facility budgets and forecast revenue growth on a quarterly and/or yearly basis
Implement the strategic plan and the approved annual budget for the facility
Develop and present monthly information and financials to the company’s Executive team
Produce a monthly variance report that documents financial variations from the budgeted vs. actual income statement
Work diligently on the marketing efforts of the facility, with a special emphasis on leading the Sales Manager
Work diligently to train and develop staff to their full potential and to assist in keeping all positions full to meet the annual budgeted revenues, net income, and customer retention goals
Oversee and assist in facility upkeep, equipment maintenance, and the facility’s general appearance to maintain quality standards
Perform weekly and monthly facility inspections
Meet regularly with facility owner for reporting purposes and mutual sharing of information
Physical requirements include: walking and standing during the entire shift (often 4-8 hours), climbing stairs, kneeling, pushing, and pulling objects, and lifting and moving objects (up to 50 lbs.) with or without reasonable accommodation.
Who you are:
Passion for leadership, health & fitness, and customer service
High-level verbal and written communication ability
Bachelor’s Degree
5+ years of previous management experience in the Fitness, Hospitality, or similar industries with proven ability to manage a P&L, both driving revenue and expense control
Ability to delegate tasks, train, lead and motivate staff members in a variety of departments
Ability to communicate effectively with staff and customers to promote high levels of customer service and efficiency with facility staff
Ability to multi-task, demonstrate initiative, and complete tasks assigned while adhering to deadlines
Ability to work during “Closeout” (last 3 days of every month)
Work Full-Time schedule that includes a minimum of three evenings primetime per week and a minimum of three Saturdays per month.
Strong working knowledge of Excel, Google Docs, and email
Must be able to bend, lift or stand for periods with or without reasonable accommodation
Must be detail-oriented and have a strong work ethic
CPR/AED Certification
Ability to walk up and down stairs and lift a minimum of 10 lbs. with or without reasonable accommodation