The Spa Receptionist is responsible for providing direct support to the Spa Manager and Spa staff members.
Essential Duties and Responsibilities:
Greet members by name and with a smile
Provide a clean, safe and healthy environment for members, guests and workers
Maintain cleanliness of the spa’s front desk, shop and tanning areas (if applicable)
Answer incoming calls within three (3) rings and direct calls accordingly in professional manner and in accordance with FFC greeting script
Maintain constant communication with spa staff regarding appointment bookings
Book spa appointments and take payment upon completion of applicable spa service(s)
Maintain an accurate cash drawer and balance cash register at the close of each shift
Respond to members’ questions and concerns as needed
Attend all required department and club staff meetings
Provide additional support the Spa Manager as needed
Qualifications:
At least 1 year of previous Customer Service experience
Previous Spa experience strongly desired
At least 1 year of experience with Microsoft Office Suite (or similar program)
Excellent interpersonal and communication skills
Ability to multi-task, demonstrate initiative and strong work ethic
Must be able to lift a minimum of 10 lbs. overhead and stand for 8 hours with or without reasonable accommodation