The Front Desk Attendant is responsible for welcoming all members, guest and prospects into the club. Your primary role is to obtain and keep members.
Essential Duties and Responsibilities:
Greet members by name and with a smile and create “First Impression” for the club
Check in members and guests to the club
Act as liaison between current and prospective members and Membership Department
Answer incoming calls within three (3) rings and direct calls accordingly in professional manner and in accordance with FFC greeting script
Field all member questions, concerns and complaints
Perform opening and closing functions regarding the front desk
Take payment as needed and ensure cash drawer is balanced at the start and end of shift
Maintain an accurate cash drawer and balance cash register at the close of each shift
Attend all required department and club staff meetings
Provide additional support to the Customer Service Manager as needed
Qualifications:
Six (6) months to one (1) year of previous customer service, hospitality, retail (or related industry)
Excellent interpersonal and communication skills
Energetic and enthusiastic personality
Passionate about the health and fitness industry
Ability to multi-task, demonstrate initiative and strong work ethic