The Front Desk Attendant is responsible for welcoming all members, guest and prospects into the club. Your primary role is to obtain and keep members.

Essential Duties and Responsibilities:

Greet members by name and with a smile and create “First Impression” for the club

Check in members and guests to the club

Act as liaison between current and prospective members and Membership Department

Answer incoming calls within three (3) rings and direct calls accordingly in professional manner and in accordance with FFC greeting script

Field all member questions, concerns and complaints

Perform opening and closing functions regarding the front desk

Take payment as needed and ensure cash drawer is balanced at the start and end of shift

Maintain an accurate cash drawer and balance cash register at the close of each shift

Attend all required department and club staff meetings

Provide additional support to the Customer Service Manager as needed

Qualifications:

Six (6) months to one (1) year of previous customer service, hospitality, retail (or related industry)

Excellent interpersonal and communication skills

Energetic and enthusiastic personality

Passionate about the health and fitness industry

Ability to multi-task, demonstrate initiative and strong work ethic