The Member Experience Lead is responsible for leading and motivating the Customer Service team, who will inspire, guide and help members achieve their health and fitness goals by encouraging their involvement through our best-in-class people, programs and services. Prime Directive: To get and keep members and deliver outstanding results.

Essential Duties and Responsibilities:

● Meet and exceed individual and team sales and net membership goals.● Conduct a thorough needs analysis, present membership benefits that match the prospects needs/wantsand inviteprospects to become members of the club.● Build relationships and meet the needs of prospective members through engagement such as identifyingneeds,club tours, pipeline management and relationship marketing strategies.● Maintain proper use of CRM (GymSales) database, contracts and forms. Effectively track the leadsource andmissed sales to understand objections and establish a course of contact.● Assist in community outreach, neighborhood, chamber, and open house events.● Network with members and guests to maximize referrals. Consistently promote and present newmember and existing member referral promotions.● Help staff corporate health fairs and generate new WellFIT leads.● Maintain knowledge of competition and industry trends.● Process all membership contracts and paperwork in a timely and accurate manner including all properWellFit documentation.● Process and maintain member documents and update portal including but not limited to: past tourinformation,guest passes, canceled memberships, membership freezes, etc.● Attend all membership and team meetings and training sessions● Address member needs during shift including but not limited to account management, lost and found,lock out andgeneral facility inquiries.● Assist with scheduling, coverage and staffing of Managers on Duty and Customer Service team● Direct Customer Service and Housekeeping teams as needed during shift● Additional duties as assigned by Membership Director and General Manager

Qualifications:

● Passion for health and fitness● High-level verbal and written communication ability● Proficient in following a sales process and comfortable “Asking for the Sale”● At least 2 years of previous experience in sales or fitness industry preferred● Ability to work during “Closeout” (last 3 days of every month)● Comfortable interacting with prospective club members on the phone and in-person● Strong working knowledge of Excel, Google Docs and email● Ability to walk up and down stairs and lift a minimum of 10 lbs. with or without reasonableaccommodation