The Spa Receptionist is responsible for providing direct support to the Spa Manager and Spa staff members.

*Shifts required:

Sunday: 9am-6pm

Evening shifts, days may vary: 3pm-9pm

Essential Duties and Responsibilities:

Greet members by name and with a smile

Provide a clean, safe and healthy environment for members, guests and workers

Maintain cleanliness of the spa’s front desk, shop and tanning areas (if applicable)

Answer incoming calls within three (3) rings and direct calls accordingly in professional manner and in accordance with FFC greeting script

Maintain constant communication with spa staff regarding appointment bookings

Book spa appointments and take payment upon completion of applicable spa service(s)

Maintain an accurate cash drawer and balance cash register at the close of each shift

Respond to members’ questions and concerns as needed

Attend all required department and club staff meetings

Provide additional support the Spa Manager as needed​

Qualifications:

At least 1 year of previous Customer Service experience

Previous Spa experience strongly desired

At least 1 year of experience with Microsoft Office Suite (or similar program)

Excellent interpersonal and communication skills

Ability to multi-task, demonstrate initiative and strong work ethic

Must be able to lift a minimum of 10 lbs. overhead and stand for 8 hours with or without reasonable accommodation​