Benefits/Perks
Work attire paid for by the company
Paid training
Potential performance-based compensation opportunities
Climate-controlled work environment
Growth and advancement opportunities
Year-round work
Paid time off
Paid holidays
Paid overtime
Company Overview
Fitness Machine Technicians is a leader in residential and commercial exercise equipment service. We are the only national franchise exercise equipment repair brand in the US, providing us with a distinct competitive advantage over other repair companies.
We are committed to delivering the most reliable service/repair and preventive maintenance services. Prompt customer service and constant customer communication is the key to our success. We strive for professional, friendly, and accurate service at all times.
Job Summary
Fitness Machine Technicians is looking for a technician to perform both repair and preventive maintenance services for residential and commercial customers. If you are a go-getter this is the job for you! Must be awesome at customer service and quality control.
Responsibilities
Follow prescribed schedule and travel to customer locations, communicating status with customers and management.
Research and maintain familiarity with customer equipment to be serviced as needed, utilizing all available resources, including manufacturer training, documentation, technical support, consultation with team members, and other sources
Identify and maintain a safe, clean, and organized work area at customer site
Utilize standard hand tools, as well as any applicable specialized industry tools, researching their proper usage when needed
Assemble and disassemble equipment per manufacturer instructions and customer specifications
Identify and diagnose reported and unreported issues with equipment, identify parts or repair services needed, and make recommendations to remediate and restore full functionality
Clearly document and communicate findings with customers and management, both verbally and through the use of service management software
Interact with customers in a professional manner to help maintain great client relations and explain repairs and equipment failures
Accept customer payments and securely deposit when needed
Drive from job to job in a branded vehicle. Maintain consistent cleanliness and organization of vehicle, manage inventory of tools, parts, and supplies to facilitate operational efficiency at all times
Occasionally lift heavy equipment
Perform other related duties as assigned
Qualifications
One year of mechanical/electrical aptitude and experience working with hand tools required (or completion of trade school)
Comprehension and articulation of technical and mechanical documents and concepts
Experience repairing fitness equipment is a plus but not necessary, additional training is provided as needed
Positive attitude, professional appearance, and ability to communicate clearly and professionally with customers and colleagues
Ability to manipulate or lift awkward or heavy equipment up to 100 pounds
Ability to use a phone/tablet for scheduling and job reports
Daily local travel required
Valid Driver's License
A self-starter with problem-solving skills
Ability to work independently and plan, organize, and manage a variety of tasks
High School diploma or equivalent, Associate's or Bachelor's degree preferred