Benefits:
Free uniforms
Health insurance
Paid time off
Vision insurance
Wellness resources
401(k)
401(k) matching
Competitive salary
Dental insurance
Flexible schedule
Free food & snacks
Fitness Services Manager
Prestonwood Country Club | Cary, NC
Are you passionate about fitness, wellness, and delivering exceptional member experiences? Prestonwood Country Club is seeking an energetic, service-driven, and highly organized Fitness Services Manager to lead daily front desk and service operations within our Fitness & Aquatics facilities.
This is an exciting leadership opportunity for someone who thrives in a fast-paced, hospitality-focused environment and is passionate about creating outstanding experiences for members and guests.
What You’ll Do
As the Fitness Services Manager, you will oversee front desk operations, member services, and daily administrative functions for both the Fitness and Aquatics facilities.
Key Responsibilities:
Lead all Front Desk Services operations, including hiring, training, scheduling, coaching, and performance evaluations of staff
Oversee daily operations of the Smoothie Bar, ensuring excellent service, product quality, and cleanliness
Manage inventory, ordering, and stocking of smoothie, coffee, and related supplies
Maintain cleanliness and organization of the Smoothie Bar and locker room areas
Coordinate towel inventory and delivery with linen vendors
Maintain JONAS POS and Member Screening systems; serve as liaison with IT support as needed
Track daily attendance and guest fees and prepare monthly reporting
Oversee administrative office functions, including supply management and equipment maintenance
Maintain all club forms and documents, including waivers, medical history forms, and gift certificates
Assist members with booking massage appointments using the MassageBook app
Conduct new member fitness orientations, including facility tours and equipment instruction
Promote fitness, massage, and aquatics services to enhance member engagement
Monitor daily pool operations, including guest check-in and fee collection
Communicate with pool management partners to ensure service consistency
Partner with maintenance teams to maintain a safe, clean, and welcoming environment
Address member concerns promptly and professionally to ensure excellent member satisfaction
Enforce club policies and standards with professionalism and discretion
Support additional operational needs as assigned by leadership
What We’re Looking For
We’re looking for a motivated leader with strong hospitality, fitness, and operational experience who can build relationships, inspire teams, and elevate the member experience.
Qualifications:
Bachelor’s degree in a health-related field preferred
3+ years of customer service experience in the health, fitness, or wellness industry
Personal Trainer Certification preferred (NASM or NSCA strongly preferred)
CPR/AED Certification required
Strong leadership and team management skills
Excellent interpersonal, verbal, and written communication skills
Strong attention to detail and organizational skills
Ability to multitask and thrive in a fast-paced member-focused environment
Passion for health, wellness, and exceptional service
Why Join Us?
At Prestonwood Country Club, we pride ourselves on delivering premier experiences for our members while fostering a positive and professional work environment for our team. This is a fantastic opportunity to partner with our Director of Fitness & Aquatics and help elevate service standards, improve operations, and create exceptional member experiences.
Compensation & Benefits
Competitive pay based on experience and education. Range of $43,000 - $47,000 plus commission.
Medical, dental, and vision insurance
Life insurance
Short-term and long-term disability
Generous company-matched 401(k) plan
Vacation and sick/personal time off
The selected candidate must successfully pass a background check, drug screening, and be authorized to work in the United States.
Ready to Make an Impact?
If you are a motivated leader with a passion for fitness, wellness, and exceptional service, we would love to hear from you.
Apply today and submit your resume for consideration.
Prestonwood Country Club is an Equal Opportunity Employer.