Job Description

The customer service representative will be responsible for working face to face with customers, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry. 

Customer Service Job Duties and Responsibilities

• Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner
• Able to up-sell and cross-sell
• Able to generate sales leads from conversations
• Ability to memorize, recall, or research answers quickly
• Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
• Ability to learn and follow all customer service procedures and policies
• Strive to meet and go above personal and team targets, goals, and quota

Customer Service Job Requirements and Qualifications

• High school degree or equivalent
• Previous experience in customer support, client services, sales, or a related field
• Excellent at communicating over the phone and handling phone systems
• Able to concentrate on multiple problems at once
• Excellent time management and prioritization skills
• Customer-focused for positive customer experience and resolution

Company Description

We’ve built a reputation as a firm that knows how to deliver outstanding customer acquisition solutions, and we leverage this expertise to assist our partners. That’s what Five Point Marketing’s mission is all about. By providing unmatched innovation, creativity, and energy to achieve market growth for companies of any size and any sector, we embody our values in every face-to-face campaign. Our professional salesforce amps up awareness and conversion rates through one-on-one consultations with the right target audiences. We invest time and capital in success-proven metrics to ensure we deliver targeted messaging that puts our clients and our team at the top.