Job Description
The CSS is motivated by identifying and solving problems on behalf of our customers. They must be able to understand the big picture while being disciplined and detail oriented with exceptional follow up. They are natural communicators with a desire to serve customers and Five Star Global. The CSS must be able to adapt and juggle many projects in different stages of completion while working in a collaborative team environment.
RESPONSIBILITIES:
Be the "point person" for all sales enablement and execution during and after the sale is made.
Be proficient in answering client or ad agency questions and RFP's both in traditional and digital media.
Develop and deliver custom sales presentations and demonstrations.
Choreograph and conduct assessments of customer requirements and needs.
Collaborate with internal departments and clients to assist in development of effective advertising campaigns, product marketing, and sales collateral.
Actively maintain CRM (Customer Relationship Management software) and MMS (Membership Management Software) and drive effective sales reporting.
Partner with Marketing, Creative, Operations, Events and Administrative staff to ensure timely delivery of services by agreed upon deadlines.
Assist in the resolution of issues related to billing and account management.
KNOWLEDGE AND SKILLS:
Excellent ability to properly qualify projects to maximize an efficient sales cycle.
Strong interpersonal, organizational, time management and communication skills.
Extensive background in use of Windows and Microsoft based products, including Office applications (Word, Excel and PowerPoint), and Internet applications.
REQUIREMENTS:
College degree strongly preferred.
Two (2) years or more of client support or administrative support.
Company Description
The Five Star Institute (FSI) is the leading source for mortgage servicing education and training to support your business needs. Led by a team of industry professionals, FSI has set its course to provide the most comprehensive educational experience, including: online courses, vendor certifications, industry-recognized Five Star certifications, and more. We deliver educational solutions that provide you the knowledge to adapt, innovate and maximize efficiency. Additionally, The Five Star Institute offers the ideal networking platform to assist you and your company expand critical strategic relationships. We maintain strong relationships with many of the industry's leading companies, government agencies, lending and servicing institutions, and real estate community members. Our goal is providing standardized education to professionals by professionals, and providing transparency and oversight to rebuild our industry. We connect companies, leaders, executives and newcomers, by promoting the value and influence of education across the industry. Finally, FSI works to provide a first-class educational experience with our annual Five Star Conference and Expo, accommodating attendees with the very best the industry has to offer. From keynote speakers of national prominence, to the industry's newest products and services, to our academics and coursework -- our team works to exceed expectations and provide an education and information experience like none other.