The primary focus of this position is to provide daily onsite technical support for end users including students, teachers, support staff, and school administrators of a local school district. The individual in this highly visible position must possess outstanding communication and troubleshooting skills, as well as the ability to prioritize information and support requests. Responsibilities: Responsibilities and requirements include but are not limited to the following: • Provide Tier I onsite technical support for the school by responding to issues submitted by the school staff and/or students • Schedule and execute device deployment at the beginning of the school year and collection of 1:1 devices at the end of the school year • Perform computer imaging, software installations, and maintain/repair technology inventory • Troubleshoot and repair various devices and peripheral equipment including, but not limited to, iPads, Macbooks, Chromebooks, Windows laptops, Windows Desktop PCs, interactive whiteboards, etc. • Escalate problems to higher-level technical support professionals when necessary, collaborating and communicating until problems are fully resolved • Communicate with school personnel and other colleagues regarding the status of tickets, projects, and other important technology updates and changes Qualifications: • 1-3 years of technical experience in a desktop support position • Experience working in a K-12 environment is a plus • Excellent customer service background with communication skills • Work both effectively with others in a team environment and independently with minimal supervision and guidance • Identify Tier 1 issues and resolve them without direction • Ability to lift and move computers and other potentially heavy technology hardware • Possess reliable transportation to travel between schools • Maintain an organized work area Compensation: $40,000 yearly

• Responsibilities and requirements include but are not limited to the following: • Provide Tier I onsite technical support for the school by responding to issues submitted by the school staff and/or students • Schedule and execute device deployment at the beginning of the school year and collection of 1:1 devices at the end of the school year • Perform computer imaging, software installations, and maintain/repair technology inventory • Troubleshoot and repair various devices and peripheral equipment including, but not limited to, iPads, Macbooks, Chromebooks, Windows laptops, Windows Desktop PCs, interactive whiteboards, etc. • Escalate problems to higher-level technical support professionals when necessary, collaborating and communicating until problems are fully resolved • Communicate with school personnel and other colleagues regarding the status of tickets, projects, and other important technology updates and changes