Five9 Cloud Developer (AI & Digital) - Chicago, IL (Hybrid)

CCS IT

Five9 Cloud Developer (AI & Digital) - Chicago, IL (Hybrid)

Chicago, IL
Full Time
Paid
  • Responsibilities

    Required Qualifications

    • Experience: 5+ years in Contact Center as a Service (CCaaS) environments, with strong AI and automation experience.
    • Five9 Expertise: Deep hands-on experience with IVR scripting, dialog design, routing logic, and Five9 Studio.
    • Technical Skills: Strong proficiency in JavaScript and RESTful APIs.
    • Digital Channels: Experience working with modern messaging platforms such as WhatsApp, Web Messenger, and SMS.
    • Education: B.E./B.Tech/MCA or equivalent in Computer Science or a related field.

     

    Preferred Qualifications

    • Experience in global contact center deployments.
    • Strong understanding of conversational AI design principles and NLP fundamentals.
    • Prior experience in a client-facing or lead developer role.