Job Description

*** PLEASE APPLY FOR THIS POSITION THROUGH THE COMPANY CAREERS PAGE, WWW.FBHL.COM/CAREERS, OR COPY & PASTE THE BELOW URL IN THE ADDRESS BAR:

HTTPS://WWW.PAYCOMONLINE.NET/V4/ATS/WEB.PHP/JOBS/VIEWJOBDETAILS?JOB=19683&CLIENTKEY=0798E9AAD1ABF5A771977858A7F5CF78

BASIC DESCRIPTION:

The ideal candidate has a good understanding of the mortgage loan process and is tech savvy. The Software Support Specialist will provide the Encompass team as well as other mortgage software support to all internal teams including answering questions related to all applicable systems and supporting Flat Branch employees across all locations. This person will complete assigned projects related to mortgage software as necessary.

*** THIS POSITION MAY BE FILLED IN THE COLUMBIA, MO AND O'FALLON, MO LOCATIONS.

RESPONSIBILITIES:

• Maintain the Encompass admin system, create business rules and applicable coding as needed to complete projects
• Customize system to support company initiatives, department projects and other ventures as needed
• Test and implement new system rules/procedures as needed
• Provide Encompass support in person, online and over the phone to all departments
• Document any changes made to Encompass or other programs
• Provide basic training and guidance as needed to all teams
• Provide basic IT assistance as needed
• Maintain and create custom forms, plug-ins and SDK integrations
• Any other duties as assigned

QUALIFICATIONS & SKILLS:

• Knowledge and understanding of the mortgage industry and processes, preferred

• Encompass experience is a huge plus, but we’re willing to train

• Excellent communication and interpersonal skills, required

• Analytical abilities and problem-solving skills

• Knowledge of basic IT support and systems

• Knowledge of Microsoft Office products

• Attention to detail is crucial

• Adaptable to an ever changing environment from day to day

This position is full time, benefit eligible - Health insurance after 30 days, ability to participate in the401K program after 90 days of employment along with automatic 3% employer contributions to a Flat Branch stock option after the eligibility period. You will receive 10 vacation days and 5 personal days per year, as well as 1 Floating Holiday, 8 observed paid holidays, ability to work a flexibile schedule, and eligible for the Profit Share bonus at the end of the year.

Company Description

**To apply for any of our available positions, please visit our website: https://www.fbhl.com/careers