Helpdesk Technicial Level 1

Flexi Software

Helpdesk Technicial Level 1

72 locations
Bristol, CT
Farmington, CT
Farmington, CT
Manchester, CT
Manchester, CT
New Britain, CT
New Britain, CT
New Britain, CT
Rocky Hill, CT
Salisbury, CT
East Windsor, CT
Windsor, CT
Winsted, CT
Hartford, CT
Hartford, CT
Hartford, CT
East Hartford, CT
Wethersfield, CT
Newington, CT
W Hartford, CT
East Hartford, CT
Hartford, CT
Branford, CT
Cromwell, CT
Guilford, CT
Meriden, CT
Middletown, CT
Middletown, CT
Milford, CT
North Haven, CT
Seymour, CT
Shelton, CT
Southington, CT
Wallingford, CT
New Haven, CT
New Haven, CT
Hamden, CT
New Haven, CT
West Haven, CT
Hamden, CT
Bridgeport, CT
Bridgeport, CT
Stratford, CT
Waterbury, CT
Waterbury, CT
Waterbury, CT
Waterbury, CT
Waterbury, CT
Wolcott, CT
Waterbury, CT
Oakville, CT
Danbury, CT
Fairfield, CT
Bridgeport, CT
Norwalk, CT
Westport, CT
Purchase, NY
Oakland Gardens, NY
Garden City, NY
Hempstead, NY
Old Westbury, NY
Rockville Centre, NY
Bethpage, NY
Farmingdale, NY
Huntington Station, NY
Oakdale, NY
Patchogue, NY
Stony Brook, NY
Bayside, NY
Dix Hills, NY
Fairfield, CT
West Hartford, CT
Full Time
Paid
  • Responsibilities

    Flexi develops enterprise accounting systems in a .NET/Web services environment, as well as an object-oriented client/server environment and is currently seeking a full time helpdesk technician to provide assistance to varied departments and complete projects as assigned. Responsibilities: Provide Help Desk Support to Flexi team members on computer systems and related equipment/services by answering incoming emails, diagnosing the request and providing solutions. This position provides feedback and system status updates to users and logs all requests into the problem tracking system. Monitors and reports incident metrics from the time they are opened until the time they are closed while at the same time ensuring customer satisfaction. Qualifications - Bachelor's degree in Information Technology or related field preferred or a combination of education and other equivalent experience. - Any IT related certification a plus. - Strong communication and interpersonal skills. - Ability to identify problems and resolve them. - Ability to prioritize and determine escalation of issues. - Ability to multi-task and adapt to changes quickly. - Understanding of computer networks, servers, routers and data collection processes. - Experience in administering and configuring Microsoft desktop and server operating systems (Windows 10, Server 2012R2, Server 2016). - Experience with scripting (PowerShell, bash, python) and task automation preferred. - Knowledge of Microsoft SQL Server & Oracle database administration preferred. Annual Salary Range: $40,000 - $51,000 Company Benefits -Paid Time Off and holidays -401(k) Plan with Company Participation -100% Company Paid Employee Health, Dental, Life and Short Term Disability Insurance -Long Term Disability -Dependent Care Flexible Spending Account -Auto/Homeowner Insurance Discount Plan -AFLAC Only candidates under consideration will be contacted. Any offer of employment will be contingent upon positive criminal background check. No phone calls, please. Principals Only. Drug-free workplace. M/F/V/H EEO

  • Locations
    Bristol, CT • Farmington, CT • Farmington, CT • Manchester, CT • Manchester, CT • New Britain, CT • New Britain, CT • New Britain, CT • Rocky Hill, CT • Salisbury, CT • East Windsor, CT • Windsor, CT • Winsted, CT • Hartford, CT • Hartford, CT • Hartford, CT • East Hartford, CT • Wethersfield, CT • Newington, CT • W Hartford, CT • East Hartford, CT • Hartford, CT • Branford, CT • Cromwell, CT • Guilford, CT • Meriden, CT • Middletown, CT • Middletown, CT • Milford, CT • North Haven, CT • Seymour, CT • Shelton, CT • Southington, CT • Wallingford, CT • New Haven, CT • New Haven, CT • Hamden, CT • New Haven, CT • West Haven, CT • Hamden, CT • Bridgeport, CT • Bridgeport, CT • Stratford, CT • Waterbury, CT • Waterbury, CT • Waterbury, CT • Waterbury, CT • Waterbury, CT • Wolcott, CT • Waterbury, CT • Oakville, CT • Danbury, CT • Fairfield, CT • Bridgeport, CT • Norwalk, CT • Westport, CT • Fairfield, CT • West Hartford, CT • Purchase, NY • Oakland Gardens, NY • Garden City, NY • Hempstead, NY • Old Westbury, NY • Rockville Centre, NY • Bethpage, NY • Farmingdale, NY • Huntington Station, NY • Oakdale, NY • Patchogue, NY • Stony Brook, NY • Bayside, NY • Dix Hills, NY