Job Description

The ideal candidate will be a self-starter who provides technical supports to customers on a full range of color digital and ink jet printers. Responsibilities:

• Technical background that has a high level of troubleshooting skills, understanding of how things work, break/fix repair, etc
• Coordinate with end-users, onsite technicians and authorized dealers to effectively resolve customer issues and complaints.
• Provide excellent service experience by promptly and actively communicating with all customers.
• Diagnose and resolve technical hardware and software issues involving printers and prepress workflow software.
• Follow up with customers throughout the troubleshooting process to ensure that all customer expectations are exceeded.
• Conduct comprehensive training for customers enabling them to operate equipment properly and effectively.
• Accurately and thoroughly document troubleshooting and issue resolution efforts in CRM.
• Stay current with industry and system information, changes, and updates.
• Approximately 25% Travel required.
• Physical Requirement: Lift 50 lbs.

Company Description

Flexicrew Technical Services (FTS) is a leading provider of professional and technical talent placement services, including modified retained search, direct hire, contract-to-hire, short and long-term contract, and payroll services. With talent acquisition resources available throughout the US, FTS serves a diverse cross-section of companies and employees who demand the personal attention of a local business, while valuing access to a wide range of career resources under one roof, including: • Engineering and Design • Program/ Project Management • Estimating/Scheduling and Planning • Quality Assurance /Quality Control • Contract Administration • Supply Chain Management • Testing and Trials • Information Technology • Health, Safety & Environmental • Human Resources • Accounting/Finance • Technical Sales/Business Development • And more... Our Core Values We are a Relationship-Based Company Growth & Retention are Imperative People are our Greatest Asset