Job Description

FTS Houston is currently hiring a Service Desk Analyst for a contract position in NW Houston.

The IT Service Desk Analyst provides first and second line support to all system users. Working with other IT management and staff, the candidate will ensure that the operations of the IT Service Desk support clients business strategy and priorities at their location or other assigned locations.

PRINCIPLE DUTIES & RESPONSIBILITIES

§ Provide Tier I and II support for desktops, network printing, and supported software.

§ Provide Tier I and II support for business tools such as SAP and other software as required.

§ Ensure operational stability and reliability of the site infrastructure that supports the productivity tools and business systems

§ Responsible for the delivery of some onsite IT Infrastructure administrative services which may include:

o Security Services (access control and security infrastructure management)

o Backups and Restoration

§ Participate in IT project services initiatives that include solution design.

§ Provide onsite technical support as required.

§ Build/image IT equipment, manage assets and deploy to end users

JOB SPECIFICATIONS

§ Proven ability to successfully collaborate with a group of systems and business professionals in a service-group capacity

§ Strong leadership and teambuilding skills (hands-on)

§ Takes initiative to identify opportunities / problems and ensure appropriate action is taken

§ Strong analytical, communication and process skills

§ Strong insight into energy and manufacturing business processes

§ Strong knowledge of IT Infrastructure (desktop hardware and software, network infrastructure, servers and communication systems)

§ Broad understanding of technologies used in manufacturing and service business

§ Experience with supporting IT General Controls in the area of service support

§ ITIL certification or experience would be an asset

§ Degree/diploma in Computer Sciences or equivalent

§ Excellent verbal and written communication skills

Company Description

Flexicrew Technical Services (FTS) was founded in 2015 to meet the growing demand for technical and professional talent. We are a WBENC Certified executive and technical search firm providing custom-tailored staffing solutions and talent acquisition to the Gulf South Region and nationwide. FTS is a three-time honoree of INC. 5000’s list of fastest growing companies in the U.S. At Flexicrew Technical Services (FTS), we combine relevant industry expertise with a commitment to making a positive difference in the communities and businesses we serve. FTS emphasizes custom-tailored search solutions designed to alleviate the unique challenges of our valued client partners. Our industry-leading technical recruiters focus on providing exceptional talent ranging from C-Level executives to mid-level professionals to early career candidates on a direct hire, contract/contract to hire basis, and more! Interested in learning more about our services? CLICK HERE, or visit: https://www.flexicrewtech.com/technical-staffing-services-contact-us/