An Office Manager with Floor Coverings International is key to the growth and expansion of the local franchise. A successful Office Manager will be the central communication hub for the company, allowing for more estimates to be written, develop and maintain relationships with potential and existing customers.

Job Details & Perks:

No experience required

Full-time

Annual company convention in Cabo, Mexico if hitting revenue targets

Key Responsibilities:

Marketing & Customer Relations

Promptly and properly schedule all leads to appointments for sales team.

Support local marketing efforts as needed.

Keep showroom and office organized and presentable.

Assist in development, management & delivery of local marketing tactics.

Resolve customer conflicts.

Create and maintain customer advocacy program

Financials

Upload invoices and documentation to HubDoc daily for all income and expenses.

Complete job costing reports within 24 hours of completing an installation.

Production

Meet with sales staff weekly to discuss recent sales and review customer expectations and product orders.

Schedule the job to meet the schedule of customer and installers.

Communicate with installers and customer on start dates and times.

Update the customer with ongoing details of installation and job progress.

Update daily with status of job and upcoming schedule.

Continuous Improvement

Attend weekly meeting with Franchise Owner at scheduled time.

Work weekly and monthly to meet goals.

Be available to attend training seminars at owner’s discretion.

Make decisions and act in accordance with Floor Coverings Internationals core values and mission.

Qualifications:

Strong communication skills, particularly over the phone.

Organized, detail oriented, and able to multi-task.

Able to work independently without supervision.