Floor Coverings International is the #1 mobile flooring company in North America. With over 225 locations across the United States and Canada, our unique shop-at-home model allows customers to get perfect new floors without leaving their home. Our 400,000+ customers give us an average of 4.8-star rating.

As a team member at Floor Coverings International, you are key to the growth and expansion of the Northern VA franchise. Your success will allow for more clients to be served, support the scheduling and installation of projects, assist with marketing efforts, and help maintain clean financials. Impactful client engagement and effective operations are keys to our success.

Our Core Values:

1. Deliver what you promise.

2. Respect the individual.

3. Have pride in what you do.

4. Be open-minded to possibilities and practice continuous improvement.

5. Engage in the community and make it fun!

Your Key Responsibilities:

Customer Management

Develop trust with customers by living our Core Values all day and every day.

Creating raving fans by providing extra mile service

As soon as possible, convert leads to appointments by scheduling appointments for the sales team.

Follow up on open proposals as needed.

Keep office organized and presentable.

Assist in development, management & delivery of local marketing tactics.

Resolve customer conflicts.

Marketing

Ensure customers feel cared for by having pride in what you do - providing extra mile service by going above and beyond expectations.

Strengthen emotional connections with customers and the community by engaging in the community and making it fun!

Support and participate in home shows.

Support and implement LinkedIn content and postings and local marketing efforts as needed.

Production Operations

Meet with sales staff weekly to discuss recent sales and review customer expectations and product orders.

Order all products needed for jobs accurately and follow up on delivery.

Schedule the job to meet the schedule of customer and installers.

Communicate with installers and customers on start dates and times.

Update the customer with ongoing details of installation and job progress.

Discuss and obtain written permission for any changes in contracted work.

Confirm scope of work and compensation with installers prior to start of job.

Update Salesforce/production board daily with status of job and upcoming schedule.

Financials

As a job is landed and produced, complete the job costing form with the pertinent details.

Accurately update QuickBooks/Bill.com daily for all income and expenses.

Track, prepare and manage timely payment of business-related expenses.

Continuous Improvement

Attend weekly meetings with Franchise Owner at scheduled time.

Submit GS&R Prep form weekly via email.

Work weekly and monthly to meet goals.

Be available to attend training seminars at owner’s discretion.

Make decisions and act in accordance with Floor Coverings Internationals core values and mission.

Qualifications:

3+ years of experience in office environment as office manager/administrator or project coordinator

Excellent customer relationship and customer service skills

Proven experience and success working independently

Strong communication skills, particularly over the phone

Organized, detail oriented, and excellent project management skills

Experience with SalesForce is a plus

Experience in bookkeeping using QuickBooks is a plus

Job Details & Perks:

Paid time off at varying milestone and goals

Opportunity for career development

Reimbursement for business travel

Full-time in fun and fast paced environment

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Floor Coverings International Corporate.