We are a locally owned and operated franchise servicing the Greater Essex, NJ area.

The Office Manager is the first voice potential customers hear. If you answer the phone with a great attitude, the desire to assist, capable of multitasking, and you are detail oriented we are the company for you!

This is an in-person office role with limited customer-facing interaction.

Job Details & Perks:

Office experience preferred

Paid training provided

Full-time

Paid PTO

Key Responsibilities:

Marketing & Customer Relations

Promptly and properly schedule all leads to appointments for sales team.

Follow up on open proposals as needed.

Support and participate in home shows.

Support local marketing efforts as needed.

Keep office organized and presentable.

Assist with deliveries at the warehouse.

Assist in development, management & delivery of local marketing tactics.

Communicate with customers.

Production

Meet with sales staff weekly to discuss recent sales and review customer expectations and product orders.

Order all product needed for jobs accurately and follow up on delivery.

Schedule the job to meet the schedule of customer and installers.

Communicate with installers and customer on start dates and times.

Update the customer with ongoing details of installation and job progress.

Discuss and obtain written permission for any changes in contracted work.

Confirm scope of work and compensation with installers prior to start of job.

Update InspireNet daily with status of job and upcoming schedule.

Continuous Improvement

Attend weekly meeting with Franchise Owner at scheduled time.

Submit GS&R Prep form weekly via email.

Work weekly and monthly to meet goals.

Be available to attend training seminars at owner’s discretion.

Make decisions and act in accordance with Floor Coverings Internationals core values and mission.

Qualifications:

Strong communication skills, particularly over the phone.

Organized, detail oriented, and able to multi-task.

Able to work independently without supervision.

<p style="font-size: 8pt;"><em> This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Floor Coverings International Corporate. </em></p>