Floor Manager - Dental Department

Brooklyn, NY (On-site)

60 - 80k

Full-time; Sundays preferred

Position Overview

Our healthcare center is hiring a Floor Manager to run day-to-day operations for a high-volume Dental Department. You’ll be the on-the-floor leader ensuring smooth patient flow, provider utilization, service excellence, and compliance. This role partners closely with front desk, sterilization, radiology, billing, and department leadership.

Required: Prior healthcare management experience (dental, ambulatory clinic, or similar).
Not a fit without healthcare leadership exposure.

Key Responsibilities

• Own the floor each shift: lead huddles, set assignments, manage breaks/coverage, and resolve real-time issues.

• Patient flow & access: minimize wait times, ensure on-time rooming, optimize chair turnover, and manage add-ons/urgent cases.

• Provider utilization: monitor schedule fill rate, no-shows/cancellations, and same-day recovery; escalate barriers quickly.

• Service standards: model professional, polished communication; handle patient escalations and service recovery.

• Compliance & safety: uphold HIPAA, OSHA/CDC infection control, sterilization workflows, radiography logs, and incident reporting.

• Front desk coordination: ensure accurate check-in/out, eligibility/pre-auth support, and end-of-day reconciliation.

• Team leadership: coach real-time performance, reinforce SOPs, document feedback, and partner on scheduling/attendance.

• Daily reporting: track KPIs (wait times, chair turnover, utilization, fill rate, incidents) and deliver a concise EOD update to leadership.

Qualifications & Must-Haves

• 3+ years healthcare management (dental preferred; outpatient/ambulatory acceptable) with direct supervision of frontline staff.

• Polished, professional presence—excellent verbal/written communication; calm, confident under pressure; discreet and composed with patients and clinicians.

• Strong operations acumen: queue management, schedule optimization, and on-the-floor problem solving.

• Working knowledge of HIPAA, OSHA/CDC infection control, sterilization workflows; familiarity with OpenDental/Dentrix/Eaglesoft or similar.

• Organized and data-aware: comfortable using dashboards/spreadsheets to monitor KPIs and drive actions.

• Flexible availability, including Sundays and occasional extended hours as needed.

• Nice to have: dental terminology/ADA codes, insurance eligibility/pre-auth experience; CPR/BLS; multilingual skills.

Email resume to: Baila@maiplacement.com