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Customer Success Representative

Flooret

Customer Success Representative

San Diego, CA
Full Time
Paid
  • Responsibilities

    Job Description

    FLOORET is a young and design-forward eCommerce flooring company serving both residential and commercial customers. With an eye on building a larger eCommerce footprint to continue to disrupt the traditional model for how floors are sold, we are looking for a driven, customer service-oriented person to join our sales and support team at our San Diego, CA corporate office. This is an excellent opportunity to join a close-knit team in a successful eCommerce startup that has a bright future. We are looking for someone who takes pride in working effectively in a fast-paced environment, stays positive about challenges inherent to working at a young company, is a creative and persistent problem-solver, and communicates well as part of a small team. Because we are still a young company, you will have a chance to help us establish and formalize processes and procedures as well. RESPONSIBILITIES: Under direct supervision, you will act as a customer success representative for inbound leads, as well as provide support to our Trade partners. This includes everything from providing general customer support to executing advanced sales tactics to close high-value sales.

    You will not be expected to be an expert on flooring when you join us, but should be excited to learn and able to answer all product and installation questions within 3 months. We pride ourselves on our exceptional support and technical expertise and you should feel confident that you can help us continue to set ourselves apart from our competitors with our customer service.

    Compensation for the CSR role is a mixture of base salary and potential bonuses. Your responsibilities will include the following:

    • Providing customer service and technical flooring expertise via sms, chat, telephone, or email, including assisting with customer inquiries on product selection, availability, and installation.
    • Following up on calls and emails to customers who have ordered flooring samples to answer any questions they may have and to persuade them to place a full flooring order.
    • Proactively working to sell our products.
    • Working with the rest of the team to improve our processes and conventions.
    • Handling and resolving customer complaints and forwarding more complex issues to senior staff for resolution.

    REQUIREMENTS:

    • Strong digital competence
    • Impeccable verbal and written communication skills
    • Must be relationship-oriented and put a high value on customer service
    • Excellent references from Managers to whom you have reported
    • At least one year of sales or customer service-related experience
    • Must be local and able to work from the office
    • Start-up experience a plus
    • Bachelor’s degree preferred.

    You should apply if you:

    • Are smart, self-motivated, eager to work hard, and have an unfailingly positive attitude.
    • Are excited about contributing creative ideas to constructively address company challenges.
    • Are a thoughtful and analytical person.
    • Have an interest in the building materials and design industry
    • Enjoy learning as well as being coached and challenged
    • Have sales and/or customer service experience and amazing interpersonal skills
    • Are comfortable selling and providing support over the phone

    Perks of the Job:

    • Competitive base salary and bonuses
    • 401K match
    • Full health insurance
    • Generous vacation and paid holidays
    • Work-life balance
    • Team happy hours/outings
    • Learn and grow with a young, successful company. Lots of opportunity for promotion for proven employees!
    • Bright, pet-friendly office in the heart of North Park with a dart board, video games and standing desks!

     

     

    Flooret is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or status as an individual with a disability.