Job Description

The Floral Customer Service Specialist provides administrative support to Floral Account Managers, ensuring smooth customer service operations and assisting in sales activities. The role involves data analysis, product allocation, and maintaining updated product information. Responsibilities include managing customer orders, processing credit requests, and conducting quality inspections of floral products in warehouse facilities. The candidate will create marketing materials and daily inventory reports, while also engaging in customer interactions, both in person and online, to enhance customer service and sales. This position requires a proactive, detail-oriented individual who can manage multiple tasks, work independently, and communicate effectively with both internal teams and external partners. Regular attendance and punctuality are essential to the success of this role, ensuring seamless workflow, customer satisfaction, and overall team success.

Team Workflow

• Provides administrative support to Account Managers.

Customer Service Activities and/or Support

• Analyzing data to inform decision-making processes related to floral product management.
• Efficiently allocate floral products based on demand and availability.
• Update and maintain floral product information in relevant databases.
• Conduct regular inspections of floral products housed in warehouse facilities to ensure quality and freshness.
• Ensure accurate and timely entry of customer orders for floral products.
• Handle and process customer credit requests, coordinating and facilitating product pickups as required.
• Manage customer orders through various communication channels, ensuring clear and professional communication.

Sales Activities and/or Support

• Create marketing materials for floral products using PowerPoint and Excel.
• Create daily inventory availability using Excel.

Customer Interactions

• Handle phone and email order taking for floral products.
• Attend onsite/online customer meetings as part of professional growth and development.
• Assist in marketing and showcasing floral products to enhance customer engagement.

Qualifications

Education & Experience

• Wholesale or grocery retail floral industry experience desired but not required.
• Minimum of 1 year experience as a Customer Service Representative at Charlie's Produce or other relevant experience.

Technical Skills

• Proficient use of computer systems for daily tasks, including order processing.
• Competent in using Microsoft Office applications (Word, Excel, PowerPoint).
• Basic understanding of Tableau for data visualization and decision-making.
• Fast and accurate typing skills for data entry and communication.
• Proficient use of office phone systems for professional communication.
• Effective use of internet resources for research and communication purposes.

Communication and Relationship Building

• Effectively convey information both verbally and in writing to customers and internal teams.
• Work well with cross-functional teams and external partners to ensure smooth operations.
• Professional and courteous handling of all customer interactions, maintaining a high level of service.
• Diplomacy and sensitivity in dealing with customer inquiries and resolving issues.
• Strong interpersonal skills to build and nurture relationships internally and externally.

Organization and Time Management

• Prioritize tasks effectively and respond promptly to customer needs.
• Manage multiple tasks and responsibilities simultaneously in a fast-paced environment.
• Proactively identify issues and find effective solutions to ensure workflow efficiency.
• Maintain accuracy in data entry and order processing to prevent errors and delays.

Leadership and Management Skills

• Ability to work independently with minimal supervision.
• Capability to provide guidance and mentorship to other team members when necessary.

Adaptability and Continuous Learning

• Resourceful in finding solutions to customer concerns or special requests.
• Willingness to assist customers and always provide excellent floral customer service.
• Demonstrated ability to work independently as well as learn from others within the team.
• Ability and willingness to embrace change, including adapting to new technologies and tools.
• Proactively seek feedback and implement best practices to optimize workflow efficiency.
• Willingness to stay informed of industry trends and regulations, such as legal, ethical, and environmental aspects of the floral industry.

Safety :

• Must observe and follow proper safety procedures, and report and address potentially unsafe conditions.

Additional Information

All your information will be kept confidential according to EEO guidelines.

This is a safety-sensitive position.

This employer participates in E-Verify and will provide the Social Security Administration and if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

We do not provide H1-B sponsorships at this time.

Please note that the pay range provided is a good faith estimate for the position at the time of posting. Actual compensation will be dependent on factors, including but not limited to, the individual’s qualifications, experience, knowledge, skills, and abilities as well as physical work location within the state .

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Charlie's Produce is an Equal Opportunity Employer

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