Prepares research for modality rule sets for annual specialty PAC review by evaluating criteria for clinical appropriateness, alignment with associated LCDs/NCDs, duplication, and potential consolidation
Prepares comparative review data from health plan medical policies and sends findings to Clinical Review Program Manager for review and consideration
Reviews all relevant health plan medical policies against HealthHelp criteria and related LCDs/NCDs; proactively presents any differences identified to manager for review and consideration
Reviews all relevant medical societies’ positions as well as NCCN and FDA guidelines against HealthHelp criteria; proactively presents any differences identified to manager for review and consideration
Maintains clinical guidelines research and development database for each program on a shared corporate drive
On at least a monthly basis, reviews Rule Suggestions from Clinical and Physician Reviewers regarding Indications/criteria and updates reporting document for review by manager
Attends recurring meetings with CSR representatives and management to gain input regarding Indications/criteria needing clarification
Recognizes and informs management of critical issues
Adheres to all regulatory requirements and complies with HealthHelp policies and procedures
Upholds professional standards and performs all work in a manner respectful of others
Provides a high level of service and support to both internal and external clients
Promotes business focus which demonstrates an understanding of the company’s vision, mission, and strategy
Performs other duties as assigned to meet business needs
Required Skills
Excellent listening, oral, and written communication/presentation skills
Ability to communicate complex information in a clear and concise manner
Strong problem solving, interpersonal, and customer service skills in both face-to-face and remote settings
Ability to work on multiple projects simultaneously and prioritize work to meet adapting deadlines
Ability to recognize potential and actual problems and work effectively within a team to develop appropriate solutions and implement effective action plans to address the problems
Demonstrated knowledge and experience in using critical thinking skills
Proficient with Microsoft Office Suite and Windows
Proficient with setting up webinars and multi-participate conference calls
Required Experience
WORK ENVIRONMENT
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
TRAVEL
Dependent on business needs
OTHER DUTIES
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
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HealthHelp provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.
Excellent listening, oral, and written communication/presentation skills
Ability to communicate complex information in a clear and concise manner
Strong problem solving, interpersonal, and customer service skills in both face-to-face and remote settings
Ability to work on multiple projects simultaneously and prioritize work to meet adapting deadlines
Ability to recognize potential and actual problems and work effectively within a team to develop appropriate solutions and implement effective action plans to address the problems
Demonstrated knowledge and experience in using critical thinking skills
Proficient with Microsoft Office Suite and Windows
Proficient with setting up webinars and multi-participate conference calls