Job Description

Fluidra is seeking a CUSTOMER SERVICE AND SALES SUPPORT ADMIN with excellent customer service skills to join the team at our Bobe’ location in Phoenix, AZ.

WHY WORK FOR FLUIDRA AT BOBE? 

We are a leader in the global pool industry.  Our portfolio includes some of the most trusted brands; we offer our customers an expansive array of products across both the residential and commercial pool and wellness markets; and we have strong geographical footprint with operations in over 45 countries.  With our merger with Zodiac, we now have over 5,500 employees and the combined resources to accelerate innovation in critical areas like energy-efficiency, robotics and the Internet of Things.

We are guided by clear values and come to work every day with a simple and direct mission in mind: To create the perfect pool and wellness experience. By staying focused on this mission, we will create value for all our stakeholders–customers, pool owners, investors and employees.

We own a portfolio of some of the industry’s most recognized and trusted brands, including Jandy®, AstralPool®, Polaris®, Cepex®, Zodiac®, CTX Professional®, Gre®, CMP®, taylor®, S.R. Smith® and Built Right®.

WHAT YOU WILL CONTRIBUTE 

Maintain CMP’s reputation as an industry leader in customer satisfaction by acting as a liaison between customers and CMP to assist with orders, inquiries, concerns, and requests

Additionally, you will:

• Communicating with customers, making outbound calls to potential customers.
• Assisting customers in person with any needs they may have concerning orders, quotes, etc.
• Receive, review, and process quotes by telephone, email, and fax
• Quote follow up by phone and or email.
• Understanding customers' needs and identifying sales opportunities
• Answering potential customers' questions and sending additional information per email
• Prepare RMAs, and warranty claims
• Keeping up with product and service information and updates
• Explaining and demonstrating features of products and services
• Upselling products and services
• Closing sales and achieving sales targets
• Communicate often with Production, Accounting Department
• Limited travel may be required
• Any other duties as needed
• Create Power Point Presentations
• Experienced with Excel and Pivot Tables

WHAT WE SEEK

• High school diploma/GED.
• Previous experience in an outbound call center or a related sales position preferred.
• Proficiency in Microsoft Office software
• Excellent communication skills, both verbal and written.
• Good organizational skills and the ability to multitask.
• Excellent phone skills.
• Exceptional customer service skills.
• Strong listening and sales skills.
• Ability to achieve targets.
• Ability to maintain an open line of communication with sales leaders and management team

WHAT WE OFFER 

An exciting opportunity to dive in and begin your career with a company that offers a competitive total rewards package that includes: 

• Full range of health benefits including medical, dental & vision, short & long-term disability
• 401(K) matching (100% of first 3% contributed, 50% of the next 2%)
• Health and wellness programs / gym reimbursement
• Educational assistance up to $7,000 per year
• Generous product discounts

In the pursuit of product excellence, Fluidra takes its corporate values to heart.  We implement these guiding principles in everything we do: passion for success, honesty & trust, customer collaboration, teamwork, learn and adapt, excellence and Innovation.

For a deeper dive into our corporate culture, CLICK HERE. #zip

Company Description

We’re an industry‐leading global company with a legacy of innovation. Offering an extensive array of quality‐designed pool and spa equipment, our portfolio includes some of the most trusted brands in the business: Polaris®, Jandy®, and Zodiac®. We also sell products under the Cover‐Pools®, iAqualink®, Grand Effects® and Nature2® names. Our recent merger with Fluidra, has expanded our reach worldwide across both the residential and commercial pool and wellness markets. We now have over 5,500 employees, a presence in over 45 countries and the combined resources to accelerate innovation in critical areas like energy-efficiency, robotics and the Internet of Things. Our focus is on creating the perfect pool and wellness experience. We take our mission to heart, and Fluidra employees embody the passion for results, teamwork, and user focus that get us there.