The Flying Heritage & Combat Armor Museum is looking for friendly, welcoming and outgoing

part-time Admissions and Retail Associates to provide excellent customer service to our guests.

These positions support our Guest Services Division by acting as front-line ambassadors for

FHCAM and performing all “front of house” activities.

Our Commitment to Diversity, Equity, Inclusion and Belonging

We are committed to embedding diversity, equity, and inclusion throughout the organization to

foster an environment where all associates THRIVE and belong. We do this by creating:

• a culture committed to continuous learning that recognizes and values differences.
• an environment of respect and connection to learn from the richness of identities
• experiences and perspectives.
• fair access for all to opportunities for growth and advancement.

About the Position

You’ll join a top-notch team and will be responsible for ensuring a positive guest experience by

performing a wide range of customer-facing activities such as greeting guests, assisting with

customer purchases, cashiering, ticketing, providing directions and general information about

the local and regional area. Admissions and Retail Associates work in the Museum Gift Store

and may assist in event and pop-up stores as needed.

Responsibilities

• Enthusiastically engage with and greet visitors.
• Ring in ticket and retail transactions accurately.
• Handle heavy cash and credit card transactions, including cash reconciliation.
• Demonstrate knowledge of gift shop inventory in order to sell, upsell, and answer customer questions.
• Demonstrate knowledge of the Guest Services Division operations to provide accurate information and excellent customer service.
• Assist in set up and operations for events and special programs.
• Respond to questions and inquiries and provide information about activities and opportunities within FHCAM and the surrounding area.
• Act upon concerns and/or complaints from guests by referring them to the appropriate staff member or supervisor.
• Assist in crowd management to ensure that entrances and corridors remain clear for the safety of guests.
• React calmly and productively in various situations and respond to multiple questions and inquiries in a professional, pleasant manner.
• Keep assigned work area clean, stocked, and safe.
• Demonstrate professional phone etiquette.
• Assist with Volunteers.
• Provide outstanding customer service.
• Demonstrate honesty, responsibility, integrity and fulfillment of commitments.
• Perform other duties as assigned.

Minimum Qualifications

_ Education and Experience:_

High-school diploma or GED; equivalent combinations will be considered.

_ Licenses and Certifications and Other Requirements:_

Successful completion of a pre-employment background check is required.

Execution of a confidentiality agreement is required.

Competencies:

• Knowledge of customer service principles and processes; ability to assess customer needs, meet established service level standards and evaluate customer satisfaction.
• Knowledge of cashiering, Point of Sale (POS) systems, and cash handling.
• Strong communication skills; ability to effectively respond to internal and external inquiries, present information and respond to questions from a diverse audience including the general public.
• Effective interpersonal skills; demonstrated understanding and use of diplomacy.
• Demonstrated experience using computers and handling cash.
• Ability to follow direction, work safely, effectively and efficiently.
• Commitment to ethical practices as they relate to all aspects of museum operations.
• Ability to understand and maintain the highest levels of confidentiality.
• Ability to lift 30 lbs.
• Ability to work weekends and holidays.

Physical Demands and Work Environment:

The physical demands and work environment characteristics described here are representative

of those that must be met by an employee to successfully perform the essential functions of this

position. Reasonable accommodations may be made to enable individuals with disabilities to

perform the essential functions.

• Physical demands: While performing the duties of this job, the employee will be required

to travel independently within museum office and spaces, and indoor/outdoor event

spaces on museum property. In the work environments described below, position

requires verbal and written conversation with others, standing for long periods, walking,

reaching, lifting/moving objects up to 30 pounds, and use of hands to finger, handle, or

feel objects, tools, or controls. The position frequently requires the ability to bend, twist,

carry, reach, overhead reach, climb, push, pull, walk, stand, squat, and focus. Vision

abilities required by the job include close vision.

• Work Environment: Work will be performed in a normal sales and admissions

environment, including museum spaces, and indoor/outdoor event spaces on museum

property. While performing the duties of this job, the employee is exposed to weather

conditions prevalent at the time. The noise level in the work environment is usually low

to moderate.

EMPLOYEE ACKNOWLEDGEMENT

The above information is intended to describe the general nature and level of work performed by

an employee assigned to this position. It is not designed to contain or be interpreted as a

comprehensive inventory of all duties, responsibilities, skills and physical demands required of

personnel so classified. The employee may be required to perform other job-related duties as

requested by the supervisor. FHCAM reserves the right to revise or change position duties and

responsibilities as necessary to accommodate changing organizational needs. This position

description does not constitute a written or implied contract of employment.