Job Description

Flynt Management Group is seeking a Digital Operations Coordinator for our HUSTERL Publishing division.

Flynt Management Group, is a multi-media entertainment conglomerate engaged in a variety of industries, including Publishing (HUSTLER® Magazine, and numerous other magazines); DVD distribution (HUSTLER Video®, VCA® Pictures, HIS® Video); Broadcasting (HUSTLER TV®, a worldwide PPV and VOD network); internet distribution (HUSTLER.com and 60+ other websites); Retail (28 HUSTLER HOLLYWOOD® retail stores); Casinos (Larry Flynt’s Hustler Casino® and Larry Flynt’s Lucky Lady Casino®) in suburban Los Angeles; Product licensing (HUSTLER branded products); and Entertainment Clubs (Larry Flynt’s HUSTLER Clubs® (25 locations worldwide).

HUSTLER®, the most powerful brand in adult entertainment in the world, was founded in 1974 by outspoken and world-renowned First Amendment defender Larry Flynt.

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

• Manage subscription-based digital programs including updating of subscriber data.
• Assess needs of customers; recommend digital solutions to meet customer goals.
• Management of email marketing campaigns for all digital customers.
• Tech savvy (frequent use of online portals and MS Office Suite).
• Using Phone and Email communication maintain highest level of customer service and satisfaction for all LFP Publishing customers of HUSTLER, Barely Legal, and Taboo Magazines and HUSTLERNewsStand.com website.
• Provide resolutions to customer’s requests as needed in a timely and satisfactory manner.
• Provide customers with updates on delivery status of their Print magazine subscription or recent subscription purchase.
• Provide resolutions to customer’s billing issues including issuing refunds using merchant access or in collaboration with internal accounting team.
• When possible “saves” customer’s cancelation requests. Must know “save” techniques.
• Provide resolutions to customers with their upgrade/downgrade requests and bundle deal options for all subscriptions.
• When needed, processes customer’s purchase requests of; all Print and Digital subscriptions, DVD’s, and Print magazine Back Issues.
• Updates website(s) content on as needed bases and edits content and images as required.
• Maintains and provides weekly/monthly reports of records, logs, and updates of all available/sold inventory.
• Maintains and provides weekly/monthly reports of records, logs, and updates of all customer service issues.
• Provides weekly reporting of subscribed/canceled customers by marketing channel, title and subscription option.
• Provides detailed monthly sales report of all marketing channels.
• Develops new automated methods of resolving repeated challenges to improve efficiency.
• Expands FAQ section that helps solve repeated customer service issues.
• Coordinates and works with accounting departments and ensures accurate customer billing.
• Always maintains highest level of professionalism, proper grammar, and accurate reporting.
• Multi-tasking capability (multiple clients, customers, projects, etc.)

MINIMUM REQUIRED SKILLS:

• Proficient with MS Office Toolset; Excel, Outlook, Word, PowerPoint.
• 2+ years of Customer Service/Support experience with inbound & outbound phone/email.
• 2+ years of Ecommerce Customer Service/Support experience.
• Demonstrated aptitude for learning new software and online applications
• Experience with billing and merchant systems.
• Critical thinking and positive attitude.

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