Job Description

CUSTOMER SERVICE REPRESENTATIVE The Customer Service Representative at Foley provides front line support to the small market Compliance Program clients.  The Customer Service Representatives play a leading role in ensuring our clients receive superior and high-quality service. 

Foley is an employee-driven organization that regularly solicits employee feedback to create a positive work environment for our growing team. From our employee lounge to our after-hours social gatherings, we give you ample opportunities to connect with your co-workers in a professional, yet relaxed atmosphere.            HTTPS://WWW.FOLEYSERVICES.COM/CAREERS/

WHAT ARE THE ESSENTIAL FUNCTIONS OF A CUSTOMER SERVICE REPRESENTATIVE?

• Perform customer service functions on incoming client inquiries.
• Enter and verify data into various systems with speed and attention to detail to maintain accurate and up-to-date records of client information.
• Listen to the client's concerns and bring to resolution.
• Review activity on accounts and proactively provide support to clients.
• Complete all special projects and other duties as assigned.
• Protect company and client information in accordance with company policies and procedures.

WHAT YOU NEED TO BE SUCCESSFUL?      

• Client Focused – Excellent listening skills
• Organized, detail-oriented, high-quality approach to duties
• Excellent verbal and written communication skills
• Excellent computer skills – ability to learn various systems quickly
• Ability to work in a face-paced, challenging environment

YOU WILL ALSO LOOK FORWARD TO:

• Advancement opportunities
• Competitive benefits package including medical, dental and vision
• 401(k) with company match
• Student loan reimbursement
• Onsite market providing fresh food choices
• Free onsite parking

WHO ARE WE?

HTTPS://WWW.FOLEYSERVICES.COM/

We are on the verge of explosive growth.

Founded in 1992, we have more than 42,000 clients nationwide – a number that continues to grow as we expand our service offerings. Today we sell DOT compliance programs, background screening services, and financial services to the transportation industry. Tomorrow expands from there!

People who succeed at Foley and enjoy working here are smart, fun, energetic, and creative. We love to win and are not afraid to take risks and learn from our mistakes. If this sounds like you, and you’d like to learn more about the benefits of working here, we encourage you to fill out an application today. A recruiter will follow up with you shortly after to answer your questions and discuss the position in greater detail.