Job Description

• Must be service quality oriented and be flexible to work evening and weekend hours. Ensures the high standard of services provided for guests and the attainment of the department's qualitative and quantitative targets.
• Conveys the hotel's image and atmosphere through his/her exemplary attitude, warm and friendly welcome, availability and frequent presence in the field.
• Assists in Managing and motivating the teams in order to improve sales and the quality of F&B services.
• Improves the department's results by assisting managers in increasing sales and the productivity of F&B points of sale

Qualifications

• The Food & Beverage Management Trainee position requires prior experience in a supervisory or internship role in a restaurant establishment.
• Minimum 2-year F&B / Hospitality degree required, or in progress toward a 4 year degree, preferably in Hospitality field
• This position will supervise Ambassadors in the shift operations and liaise with kitchen staff as appropriate in order to achieve customer satisfaction and quality service.
• Enhances guest satisfaction
• Receives guest comments and complaints, ensuring follow-up
• Develops relationships with guests to encourage loyalty
• Ensures guests receive a warm and personalized welcome
• Constantly strive to provide Total Customer Satisfaction
• Handles multiple priorities and exercises good judgment when dealing with all guest situations
• Maintain staff focus on ‘the Customer’s need’, individualizing and personalizing service where possible, encourage staff to use initiative
• Strong organizational and analytical skills
• Excellent English (oral and written), French or other second language a definite plus
• Develops excellent relations with guests,
• Helps manager to analyze guests' comments and shares them with the team,
• This position assists with the management and coordination of all aspects of the Hotel's Restaurant, Bar, Room Service in all capacities insuring top efficiency and highest guest satisfaction.
• Learns purchasing actions from senior managers for the outlets.
• Take and checks inventories that have been carried out,
• This position is Not Remote.
• The hotel is unable to assist candidates in obtaining work authorization documents.
• Visa Requirements: Must be legally eligible to work in the United States.

Additional Information

Your team and working environment:

Ideally situated steps away from Fifth Avenue, Times Square and Grand Central Station, Sofitel New York’s 398 spacious guest rooms including 52 suites provide a haven in the midst of the hustle and bustle of the city. With French inspiration, our ambassadors deliver service from the heart and lifelong memories one guest at a time.

**Our commitment to Diversity & Inclusion: **
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. All your information will be kept confidential according to EEO guidelines.

Why work for Accor?

Opportunity to develop your talent and grow with the Company

Ability to make a difference through our Corporate Social Responsibility activities.