Job Description

At Sofitel New York , we craft refined culinary experiences inspired by French art de vivre and the energy of Manhattan. The Food & Beverage Manager plays a pivotal role in delivering seamless service, sophisticated presentation, and exceptional operational execution across our restaurant and In-Room Dining.

This leader ensures that every detail — from mise en place to the final farewell — reflects elegance, precision, and genuine hospitality, while achieving financial performance aligned with ownership and brand objectives.

Position Summary

The Food & Beverage Manager oversees the daily operations of all Food & Beverage outlets, ensuring elevated service standards, operational excellence, and fiscal responsibility. The role partners closely with the leadership team to drive revenue growth, enhance guest engagement, and cultivate a high-performing team of service professionals.

Key Responsibilities

Operational Excellence

• Lead the day-to-day management of Restaurant and In-Room Dining service operations.

• Ensure refined service choreography and seamless coordination between front and back of house.

• Maintain exceptional standards of cleanliness, ambiance, and presentation reflective of Sofitel’s luxury positioning.

Financial Performance

• Support development and execution of the annual budget, business plan, and forecasts.

• Drive revenue optimization through cost control, labor management, and performance analysis.

• Maximize in-house capture and local market share through strategic outlet positioning.

Brand & Compliance

• Uphold Sofitel brand standards and ensure compliance with all corporate SOPs and LSOPs.

• Ensure adherence to all federal, state, and local safety and sanitation regulations.

• Protect hotel assets through proactive oversight of equipment and facility maintenance.

Marketing & Programming

• Collaborate on menu development, seasonal promotions, and curated experiences.

• Execute brand-aligned programming and activations that enhance the hotel’s culinary identity.

• Contribute to marketing initiatives that position outlets as sophisticated destinations within Midtown Manhattan.

People Leadership

• Recruit, train, mentor, and develop staff.

• Conduct performance evaluations and coaching conversations.

• Foster a culture of accountability, empowerment, and luxury service excellence.

• Address colleague relations matters with fairness and professionalism.

Guest Experience

• Anticipate guest needs and resolve concerns with discretion and grace.

• Analyze guest feedback and market trends to continuously elevate the dining experience.

• Champion service personalization to cultivate loyalty and repeat visitation.

Additional Responsibilities

• Promote and support accident prevention and safety initiatives.

• Participate in hotel task forces and cross-functional committees.

• Represent the hotel in task force assignments as required.

Salary range: $78,000 – $80,000 annually

Qualifications

Education:
Bachelor’s degree in Hospitality Management or related field preferred, or equivalent professional experience.

Experience:
2–3 years of progressive Food & Beverage leadership experience within a luxury hotel or fine dining environment.

Knowledge & Skills:

• Advanced knowledge of Food & Beverage operations within a luxury setting.

• Strong financial acumen and operational analysis skills.

• Exceptional communication and interpersonal skills with the ability to influence and lead.

• Ability to manage complex operational challenges with poise and decisiveness.

Schedule:
Flexible schedule including evenings, weekends, and holidays as business demands.

Additional Information

Your team and working environment:

Ideally situated steps away from Fifth Avenue, Times Square and Grand Central Station, Sofitel New York’s 398 spacious guest rooms including 52 suites provide a haven in the midst of the hustle and bustle of the city. With French inspiration, our ambassadors deliver service from the heart and lifelong memories one guest at a time.

**Our commitment to Diversity & Inclusion: **
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We are 280,000 women and men placing people at the heart of what we do, and nurturing real passion for service and achievement Joining Accor means embarking on a unique life journey to imagine tomorrow's hospitality.
To join our Group, please visit https://careers.accor.com/

All your information will be kept confidential according to EEO guidelines.