GENERAL SUMMARY

The Food and Beverage Attendant will assist in providing accurate, friendly and professional food and beverage services in multiple venues and delivers food and beverage orders in a professional and efficient manner.

CORE SCOPE OF POSITION

• Product Knowledge

  • Maintains in-depth knowledge of menus and drinks, including ingredients, common allergies, and food/drink terminology.
  • Able to articulate in-depth type of food and drinks including flavors and ingredients.
  • Knows the casino floor plan, including machine and/or table layout in the assigned areas.

• Food Standards and Compliance

  • Follows and complies with applicable governmental laws and regulations, company and departmental policies and standard operating procedures.
  • Practices safe work habits at all times to avoid injury to self and others, including the safe operation of all relevant equipment and machinery.
  • Ensures all health regulations are maintained to prevent food borne illnesses.
  • Ensures a clean, safe, and hazard free work environment is maintained.

• Beverage Station Functions

  • Interacts with guests on the casino floor.
  • Listens to guest requests and makes recommendations on drink requests.
  • Prepares non-alcoholic drinks and serves them guests.
  • Keeps supplies stocked, fills ice bins as necessary, makes/empties coffee, maintains nozzles and wipes down/sweeps area.

• Expediter/Busser Functions

  • Verifies the ticket with server's name and sets up server’s exact order(s) for pick-up by server.
  • Verifies the quality of food.
  • Occasionally, when requested, expedites order to appropriate area and places on jack stand/carts in the server's station with proper ticket.
  • Adds the appropriate garnishes to orders, such as au jus, guacamole, or sour cream.
  • Rotates inventory including breads, condiments, consumables and perishables.
  • Replenishes kitchen area with dishware and utensils from the dishwashing area.
  • Clears dirty dishes, cups, utensils, place mats, paper cups and glass wares in areas assigned.

• Banquet Server Functions

  • Participates in the set-up and tear down of each function by referring to the banquet sheets as provided.
  • Removes all dishes, glassware and unused items from tables as necessary.
  • Distributes drinks and cocktails to guests.
  • Distributes food to guests or may direct and assists guests in the serving lines.
  • Cleans ash trays and busses tables when necessary.

• Communication

  • May utilize a handheld electronic device to monitor service requests and ticket times.
  • May utilize a radio or blue tooth device to communicate with Food and Beverage personnel.
  • Effectively communicates and works closely with other FB Attendants, including Food and Beverage personnel, in order to deliver prompt and excellent service.
  • Uses point-of-sale (POS) tickets to prepare non-alcoholic and food orders to specifications.
  • Provides assistance with food preparation or other kitchen duties as needed.
  • Promotes and maintains positive public/employee relations at all times.
  • Attends all mandatory meetings as directed.
  • Performs all related and compatible duties as assigned.

• Other Duties

• * Uses point-of-sale (POS) tickets to prepare non-alcoholic and food orders to specifications.
  

  • Provides assistance with food preparation or other kitchen duties as needed.
  • Promotes and maintains positive public/employee relations at all times.
  • Attends all mandatory meetings as directed.
  • Performs all related and compatible duties as assigned.

****STYLE SERVICE COMMITTMENT

All Team Members commit to delivering Viejas STYLE Service, our own unique delivery of hospitality service that creates an experience our Guests never want to leave. As a Viejas Team Member, your commitment to – and upholding of --- these standards is important and necessary to ensure Viejas is a place our Guests and Team Members enjoy as a place to stay, play, dine and work!

INTERACTION

• Interacts with internal and external guests.

SUPERVISION

• Does not provide supervision to others.

Required Skills

KNOWLEDGE AND SKILLS

• Excellent written, verbal and interpersonal communication skills.
• Strong guest service skills and attention to detail.
• Ability to deal with diverse personalities.
• Ability to work in a fast paced, high activity environment.
• Ability to multitask, self-starter, punctual and able to adjust to change.
• Must be flexible to work different shifts, evenings, weekends, and holidays.

Required Experience

EDUCATION/CERTIFICATION

• High school diploma, vocational training or the equivalent preferred.
• Food Handler’s Card required.
• Responsible Beverage Service certification through ABC.
• Must be 21 years of age or older.

EXPERIENCE

• 0 to 2 years of related experience and/or training.

KNOWLEDGE AND SKILLS

• Excellent written, verbal and interpersonal communication skills.
• Strong guest service skills and attention to detail.
• Ability to deal with diverse personalities.
• Ability to work in a fast paced, high activity environment.
• Ability to multitask, self-starter, punctual and able to adjust to change.
• Must be flexible to work different shifts, evenings, weekends, and holidays.