NEW! Offering a $300 HIRING BONUS for any Ward 1 residents! If you live in Ward 1 and get hired, we are offering a $300 hiring bonus to be paid in 30 days of employment.

About our Company

The LINE is a collection of hotels rooted in culture and built for discovery a launchpad for city life in LA, Austin, and DC. Each property is a creative expression of its surroundings, designed for travelers who seek more than a place to sleep. We champion bold design, local flavor, and experiences that blur the line between hotel and neighborhood.

From our iconic Koreatown perch in LA to a reimagined church in the heart of DC, and a lakeside sanctuary in downtown Austin, the LINE is more than a stay it’s a cultural connector. Our spaces are home to award-winning restaurants, neighborhood events, rooftop gatherings, and stories that start with check-in and unfold with every curious step out the door.

At the LINE, we celebrate individuality, creativity, and the spirit of the cities we call home. Join us and help shape the guest experience for those who see travel as an invitation to explore something new.

Responsibilities

Oversee day-to-day F&B operations within budgeted guidelines and to the highest standards.

Preserve excellent levels of internal and external customer service.

Identify customer needs and proactively address concerns.

Design exceptional menus and continuously make necessary improvements.

Lead the F&B team by attracting, recruiting, training, and appraising talented personnel.

Foster employee engagement and maintain a strong focus on quality.

Forecast, plan, and manage F&B orders, staff, and finances.

Establish targets, KPIs, schedules, policies, and procedures.

Maintain health and safety standards

Handle customer complaints effectively

Implement strategies to maximize sales and revenue.

Monitor customer feedback and strive for continuous improvement.

Must be courteous and gracious, maintaining a professional demeanor at all times

Establish and maintain good communications and teamwork with fellow colleagues and other departments within the hotel

Maintain “open door” communication with employees

Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory and cash control

Must have full knowledge of menu items, their ingredients and preparation techniques

Uphold the highest standards of hospitality, constantly monitoring guest experience

Responsible for obtaining maximum results in the utilization and appearance of the F&B areas, the quality levels, performance and standards of service

The ability to work closely with the Director of Food & Beverage, Executive Chef and Sous Chefs to design an effective menu and wine list while ensuring excellent product quality at a fair price and attend regular operational meetings to ensure effective coordination and cooperation between departments

Describe and ensure quality of all food items, ingredients, and preparation methods, as well as provide expert knowledge of wine and spirits in an elegantly appointed environment dedicated to an attentive and distinctive experience for breakfast, lunch, or dinner

Responsible for interviewing, selecting, training, guiding, managing and scheduling personnel

Monitor performance to include, but not limited to, providing supervision, conducting counseling, evaluations, setting goals and delivering recognition and reward

Take ownership of all service issues brought to your attention by guests

Ensure staff understands their job expectations before holding them accountable

Maintain awareness of documentation needed and retained in employee files

Attend relevant meetings

Core Competencies

High School diploma or general education degree (GED)

Three (3) years related experience in hospitality or service industry preferred

Strong communication skills

Collaborative spirit

Ethical Conduct

Computer Proficiency: Microsoft Office, Opera PMS, POS

Positive Attitude

Eye for Detail

Problem solving abilities

Compensation & Benefits

We offer competitive wages and benefits while fostering a diverse and inclusive work experience.

We thrive in being a diverse work environment. Consideration for employment will be based upon personal capabilities and qualifications without discrimination based on race, color, religion, sex, gender identity, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law.

About our Brand

More than a group of hotels, the LINE is a creative community built around a sense of discovery — an exploration of a building, a neighborhood, and a culture. From Koreatown in LA to Adams Morgan in DC to downtown Austin, each property is architecturally interesting and chosen for its location in emerging neighborhoods in compelling cities. The LINE hotels are both reflective and responsive— shaped by the communities they are part of while also contributing something new to those places. The LINE properties are a collaboration of the best local and out-of-town talent in design, food and beverage, arts and culture.