Job Description

Operations Coordination

• Consistently provide professional, friendly and engaging service to internal and external guests.
• Support the daily operation of the Food & Beverage Division through effective coordination of operational activities and communication.
• Serve as a central point of coordination between Food & Beverage, Culinary, Sales & Catering, Talent & Culture and other hotel departments.
• Assist the Food & Beverage leadership team in executing departmental initiatives, projects and operational priorities.
• Coordinate daily operational communications, updates and distribution of relevant information across the division.
• Maintain departmental calendars, operational documents and communication boards.

Guest Experience

• Monitor guest feedback through TrustYou, OpenTable and other guest satisfaction platforms.
• Coordinate guest correspondence and service recovery efforts, ensuring timely follow-up and resolution.
• Track guest experience trends and prepare reports and recommendations for the leadership team.
• Support VIP arrivals, special requests and outlet reservation confirmations as required.
• Assist with the coordination of guest-facing promotions, activations and special events.

Administrative & Project Support

• Prepare reports, presentations, correspondence, menus, meeting agendas and other documents for the Food & Beverage leadership team.
• Coordinate departmental meetings and prepare meeting minutes and action items.
• Maintain departmental files, operational records and standard operating procedures.
• Assist with inventory tracking, purchasing coordination and departmental supply ordering.
• Coordinate office equipment maintenance and administrative resources.
• Assist Culinary and Operations leaders with special projects and operational initiatives.

Training & Compliance

• Coordinate departmental training schedules, onboarding logistics and learning initiatives.
• Assist with LQA, Forbes and brand standard audits through documentation, organization and follow-up.
• Coordinate documentation required for operational audits and compliance programs.
• Ensure Food & Beverage information is accurate and updated across POS systems, menus and digital platforms.

Payroll & Department Administration

• Review daily payroll for accuracy and prepare overtime and payroll reports for leadership review.
• Process and maintain vacation request documentation and departmental records.
• Maintain employee recognition calendars, anniversaries and other departmental tracking documents.
• Coordinate departmental communications and information flow with People & Culture.

General Responsibilities

• Follow all department policies, procedures and service standards.
• Follow all health, safety and sanitation policies.
• Maintain regular and reliable attendance.
• Perform other duties as assigned.

Qualifications

** QUALIFICATIONS** __ To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Previous experience in similar role required
• Previous food and beverage experience in luxury hospitality an asset
• Computer literate in Microsoft Office, PowerPoint, Excel, e-mail/Internet applications required
• Digital photography program experience, InDesign preferred
• Knowledge of UniFocus/Watson labor Management System, Knowledge of Timesaver
• Two-way communication and proven advanced writing skills
• Knowledge of Silverware POS system an asset
• University/College degree in in Hospitality, Administration or Communication preferred
• Able to work independently and must be multi-tasked
• Thoroughly organized and motivated individual, and a self-starter
• Excellent communication skills
• Strong interpersonal and problem-solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively as part of a team

Additional Information

What is in it for you:

• Hourly rate: USD $31.00 per hour
• Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
• We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH

Accor is proud to be an Equal Opportunity Employer EOE/M/F/V/D.

We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.