Job Description

JOB DESCRIPTION:

THIS POSITION IS BASED IN OUR NEEDHAM MA OFFICE.

Foodtec is seeking to hire Application Consultants for its rapidly expanding Professional Services Team. The Professional Services team supports new and existing Foodtec customers with on-boarding new customers and stores, continuous training of application functions, and assists customers with managing other key features of Foodtec’s hospitality system. If you are considering a career change from restaurant operations, this is an excellent opportunity to apply your skills, work with leading edge technology, while continuing to work in the hospitality business.

CORE WORK ACTIVITIES

As a member of the Foodtec Professional Services Team you will be responsible for day to day contact with new and existing Foodtec customers. All work will be done remotely, via the web, and phone. There could be some travel involved, but only in special occasions. As an Application Consultant, your responsibilities include (and are not limited to):

• Assist with new customers go-live support

• Work with new customers on the initial and continuous training of new and existing features and functions of the Foodtec system

• Work with customers who inquire about upgrades, new features, and or wanting to leverage email marketing, web ordering, and other key system enhancements to maximize operational efficiencies

• Manage the discovery process for implementing the menu, and menu user interface

• Work closely with the department manager and other team members to schedule, and manage work in a timely manner

• Work with new and existing customers to set proper expectations for project scope and deliverables

CANDIATE PROFILE

EDUCATION AND EXPERIENCE PREFERRED

• Bachelor’s degree in hospitality or technology preferred

• 1-3 years in restaurant management or operations

• 1-3 years working with hospitality POS technology (a plus)

• Experience in training restaurant staff (a plus)

• Project management experience desired

• Must be able to work independently, and as part of a team

• Must have excellent customer management skills

• Must be able to work under pressure and meet project deadlines

• Experience developing and implement a restaurant menu

• Excellent communication skills, must be able to write and speak English

• Proficient in MS Excel, Word, and PowerPoint

FoodTec Solutions, Inc is a premier point-of-sale (POS) solution provider in the restaurant industry. FoodTec Solutions offers a comprehensive transaction based system that enables restaurant operators to manage all aspects of their business from order management, delivery, customer management, marketing and management reporting. Headquartered in Needham, Mass., FoodTec Solutions offers a competitive compensation package that includes: Medical Insurance; Dental Insurance; 401(K); Profit Sharing; Paid Vacation/Holidays; Short Term Disability; Tuition Reimbursement. If you desire to make a difference, are committed to bringing the highest quality of service to our customers and send us your resume and salary requirements for consideration. We are not accepting employment agency referrals for this position.

Company Description

FoodTec Solutions, Inc is a premier point-of-sale (POS) solution provider in the restaurant industry. FoodTec Solutions offers a comprehensive transaction based system that enables restaurant operators to manage all aspects of their business from order management, delivery, customer management, marketing and management reporting.