Customer Support Specialist (UpNext Program) - Golf Industry
Job Description
Foresight Sports, a Vista Outdoor Company, is a designer and manufacturer of performance analysis and game enhancement technologies for the golf industry. As a total technology provider, we offer complete vertically integrated solutions for every segment of the market with engineering, manufacturing, and quality-assurance all under one roof. We are recognized as the industry leader in performance measurement systems by equipment manufacturers, top professional golfers, and media outlets. Located in San Diego, CA.
The Customer Support Specialist will help support our UpNext program, our player development program specifically designed to connect today’s best and most passionate golfers with our game-changing technology at reduced prices.
Job Responsibilities
Under the direction of the Marketing & Brand Manager and Co-President(s), the Program Customer Support Specialist will be responsible for:
• Organizing new program applications and ensuring timely candidate review and processing by the responsible internal parties
• Ensuring all approved program members complete required legal documentation (e.g., contracts)
• Responding promptly to all program member inquiries
• Communicating with program members as needed via various channels, including email and social media
• Assist with ensuring program members complete required program activities per contract (e.g., social engagement)
• Maintaining program customer records in Salesforce, such as customer transactions, requests, and issues.
• Coordinating with the proper internal teams to resolve customer issues.
• Providing feedback on the efficiency of the customer service process.
• Proofing relevant program Marketing assets and documents, (e.g., guides, manuals, email blasts, etc.)
Candidate Requirements
• Reliable professional with positive attitude and excellent management and communication skills
• Bachelor’s degree or equivalent
• Experienced golfer with a comprehensive knowledge of the game (junior golf program experience a plus)
• Working knowledge of MS Office and Excel
• Previous customer service/support experience (preferred)
• Working knowledge of Salesforce (preferred)
What's on Offer
Foresight Sports is an Equal Opportunity Employer. We offer a highly competitive salary, comprehensive benefits including medical and dental, vision, disability and life insurance, 401K, PTO, tuition reimbursement, gear discounts and the ability to add value to an exciting mission.
Our Postings are not intended for distribution to or use in any jurisdiction, country or territory where such distribution or use would violate local law or would subject us to any regulations in another jurisdiction, country or territory. We reserve the right to limit our Postings in any jurisdiction, country, or territory.
Company Description
Learn more about Foresight Sports at www.foresightsports.com
Learn more about Foresight Sports at www.foresightsports.com