We're looking for a Dental Support Coordinator to assist in our goal to create a warm and memorable patient experience for our family dental practices. You'll be maintaining scheduling and account management duties for one or more of our practices.
The ideal candidate will have a friendly, easygoing personality in addition to being perceptive and disciplined. You should be able to deal with complaints, learn quickly, and give accurate information. A patient-oriented approach and service mindset is essential.
We are looking for a great addition to our team to help make our patients feel like family while in the practice, while supporting our doctors and clinical team.
Keep our front desk clean, presentable and stocked with all the necessary material (pens, forms, paper, etc)
Scheduling and new patient intake
Manage accounts, collections
Coordinate with insurance and benefit plans
Greet and welcome patients and prepare them for their visit with the doctor
Answer questions and address complaints
Answer all incoming calls and redirect them. Take and deliver messages for the doctor and team as necessary
Receive incoming letters, packages, etc and distribute them
Monitor office supplies and place orders when necessary
Keep updated records and files
Monitor office expenses and costs
Take up other duties as assigned (travel arrangements, schedules, etc)
Some experience as a front desk representative or position in a dental/medical office is a huge plus.
Familiarity with office machines (e.g. fax, printer etc.)
Knowledge of office management and basic bookkeeping
Proficient in English (oral and written)
Excellent knowledge of MS Office (especially Excel and Word)
Strong communication and people skills
Good organizational and multi-tasking abilities
Problem-solving skills
Customer service orientation
High School diploma; additional qualifications will be a plus
Bilingual (Spanish-preferred) is a huge plus!