Job Description

JOB ADVERTISEMENT - FAMILY SERVICE REPRESENTATIVE (FSR)

JOB DETAILS

SALARY

$31,200 guaranteed annual salary based on 40 hours per week. Generous commission on all space and merchandise sales in addition to guaranteed salary. Typical annual compensation with base salary plus commission is averaged at $60,000 plus.

JOB TYPE

Full-time

Non-exempt Hourly

JOB SPECIFICATIONS:

Forest Lawn Cemetery is seeking a Family Service Representative (FSR) to join our team! If you are a compassionate, energetic, service-minded and ambitious this is a perfect career opportunity for you.

In this role you will help individuals and families plan and pre-purchase (as well as at the time of need) their cemetery cremation and burial property.

We offer structured training using a proven sales system, meaning you’ll have significant income potential and a long-term career.

RESPONSIBILITIES:

· As an FSR you will provide the highest level of service by responding to families, during and after the sales process.

· Provide at-need clients with immediate service, allowing them to make sounds decisions for their loved ones.

· Provide options and associated costs with purchasing cemetery property, and products.

· Identify leads and schedule presentations to meet sales goals.

BENEFITS INCLUDE:

· Health Insurance coverage after 30 days of employment with generous employer contribution

· 401K with company match and profit sharing

· Flexible spending account

· Employer funded Health Reimbursement Account

· Employer paid Life Insurance

· Employer paid Long-term disability insurance

· Paid time off

QUALIFICATIONS:

· Excellent customer service, interpersonal, and verbal/written communication skills

· Compassionate and service-oriented

· Coachable and willing to learn

· Flexible schedule to meet customer demand

· Self-motivated to generate revenue by selling company services and products

· Confident and professional

· The ability to work with clients one on one to build strong customer relationships

· Ability and willingness to work evening and weekend hours to achieve above average income and serve families at their convenience, when necessary

· Proficient in email communication, Microsoft software and the ability to learn new software systems

· Valid and clean Drivers’ License required

EXPERIENCE/EDUCATION:

Sales: 1 year preferred

High School Diploma

Work Location: Forest Lawn Group Cemeteries (location based on business need)

Forest Lawn is an equal opportunity employer. All applicants and employees will be considered for employment or promotion without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, veteran status, disability status or any other category protected by law.

Company Description

Forest Lawn has the oldest continuously operated crematory in the United States. Located directly across the street from Forest Lawn on West Delavan Ave, the Forest Lawn Cremation Company (previously known as the Buffalo Cremation Company) has been in operation for more than 150 years. Yet is also region’s most progressive, secure, clean, safe and technologically advanced crematory.