Job Description

If you have experience helping people with their computer and networking issues, then we may have the perfect position for you. Do you also have experience in operations focused on customer service and quality service delivery? Please keep reading to determine if you’re a good fit for what we’re looking for in a IT Specialist / Help Desk person with 2 or more years of experience.

The ideal IT Specialist / Help Desk person we are looking to fill our position loves supporting people when they need help. At ForeverOn Technology Solutions, we are passionate about the people we support and also happen to be technology experts. If you desire to work on computers so that you don’t have to deal with humans, then we’re definitely not the right fit for you. We are great at educating our clients on the options available to them so that they can make informed decisions regarding their technology.

Now if you don’t agree with what you’ve read up to now, then we suggest you stop right here because it’s likely not a good use of your time.

Since you are still reading, you must be the type of person that loves helping people and enjoy educating those you serve. We have a few more questions for you before you take the time to send us your resume. Are you a team player? Specifically, are you the type of team player that appreciates an environment where you are encouraged to be transparent with your peers, and they are open and honest with you in return? Are you hungry for personal and professional growth? Do you love being part of a fast-paced environment where you’re surrounded by like-minded driven individuals and supporting companies in various industries.

Here’s a little bit more about what we’re looking for in this position. We are looking for someone that is confident and comfortable when working with clients, with the ability to empathize effectively regarding their request, enabling the successful troubleshooting, diagnosing, and resolution of the issue at hand. We’re looking for someone who can work both proactively and re-actively, depending on the needs of the situation, on networks, routers, switches, servers, desktops, laptops, applications, and email. We are looking for someone who has a passion for an advanced knowledge of Windows operating systems and networking.

RESPONSIBILITIES AND DUTIES:

• Assist in operations management and product development
• Determine users’ technical needs and provide them with appropriate solutions
• Install hardware, software and device drivers on computers and servers
• Install and configure computer networks including LAN and WAN
• Manage network configurations to ensure that all computers on a network can communicate effectively
• Test computers peripherals, hardware and software to ensure that they are working appropriately
• Upgrade software, patches and operating systems on a continuous basis
• Act as a technical resource to assist users with resolving computer issues
• Answer phone calls, tickets and emails pertaining to users’ computer problems
• Ensure that all computers are secured effectively by installing and updating security software
• Set up and organize IP addresses appropriately
• Train users on new software
• Analyze network problems and manage preventative maintenance procedures
• Create and maintain documentation of technical procedures, credentials and network components

QUALIFICATION AND SKILLS

• Effectively communicate with the owner, team, customers and vendors
• Efficiently manage their time to complete tasks, projects, training and research
• Organized and detail-oriented with respect to all business and technical processes
• Experience in computer repair, networking, routers, switches, and security
• Cisco Networking and SonicWALL experience desired
• Managed IT Services software experience desired
• Microsoft Windows and Apple Mac experience
• VoIP phone system experience desired

In closing, if you are a humble, patient, authentic person that loves working with people as much as you do working with technology, then please follow these instructions carefully as we want to hear from you!

Please email your resume in PDF format with a cover sheet explaining why you think you are a great candidate and please include what you are looking to be paid. Thank you very much for your interest and we look forward to speaking with you soon!

Related keywords: help desk, information technology, it support, it, desktop support, technical support, it help desk, help desk support