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Technical Support Specialist

F

Forms On Fire, Inc.

Technical Support Specialist

Bellevue, WA
Full Time
Paid
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  • Responsibilities

    Job Description

    FORMS ON FIRE TECHNICAL SUPPORT SPECIALIST

    You MUST CURRENTLY LIVE in Washington State to apply. NO COVID VAX REQUIRED.

    ABOUT FORMS ON FIRE

    FORMS ON FIRE OFFERS ITS CLIENTS A CLOUD/MOBILE SOFTWARE PLATFORM that is used to build database-like applications for mobile data collection. We help our clients replace paper forms and outdated data collection processes with their cloud-enabled tablets, smartphones and desktop devices which use the Forms On Fire app. Watch this 2 minute video to learn more about what we do https://www.youtube.com/watch?v=mCKtZBtaQJ8 Still curious, YOU CAN START A FREE TRIAL AT WWW.FORMSONFIRE.COM (NO PAYMENT INFO IS NECESSARY) TO LEARN EVEN MORE ABOUT OUR PRODUCT.

    RESPONSIBILITIES

    • Handle client technical support cases through phone and email submission.
    • Update the company support website with tech tips and brief documents.
    • Evaluate a client's intended use of our software and possible integration with their existing systems, and recommend best practices for their intended use.
    • Improve our existing platform by evaluating proposed changes and making recommendations.
    • Maintain client confidence by keeping their information confidential.
    • Prepare reference material for users by drafting instructions.

    QUALIFICATIONS​

    • A serious interest in working at Forms On Fire. All former successful candidates, before they became employees, wanted to demonstrate their interest by starting a free trial (no payment info required) at Forms On Fire www.formsonfire.com.
    • Technical Support, Customer Service, eForm/Web/Graphic design, or other related experience (3 full time PAID years - 40 hours per week)
    • Touch-typing a must (see here for touch-typing finger position https://youtu.be/6E1AiZEtV5c ), with a minimum of 65 words per minute -WPM, with reasonable (95%+) accuracy. Determine your typng speed at https://10fastfingers.com/typing-test/english
    • Must have excellent English language skills, both oral and written
    • Associate’s / Bachelor’s degree in business, marketing or technical studies, high GPA a plus
    • Proficient in Microsoft Office and other general office software
    • Interest or hobby in software development or web site design.
    • Experience with database design, SQL, SharePoint, web design, or other technologies also a plus
    • Experience with Apple MacBook / MacOS computers a plus.
    • Natural problem solver, self-learner, analytical - math lover, curious about technology, great verbal and written skills, well organized and highly professional
    • You must have a very reliable and fast internet connection from home, and a quiet work space for online calls. Currently 100% work from home due to COVID
    • References are required
    • Transcript of course work (College or Tech School) will be requested

    SALARY IS DEPENDENT UPON EXPERIENCE WITH RANGE OF $52,000 TO $60,000 ANNUAL SALARY.

    Company Description

    Forms On Fire www.formsonfire.com is a growing company which offers a cloud/mobile software platform that is used to build database-like applications for mobile data collection. We help our clients replace paper forms and outdated data collection processes with their cloud-enabled tablets, smartphones and desktop devices which use the Forms On Fire app which works both online and offline. We have a product to be proud of, with a five-star reputation among our clients. Our team is super smart, ridiculously helpful, and loyal to each other. You will receive in-depth one-on-one training with people who genuinely care about improving your skills. Currently working 100% at home, and even outside of COVID, we plan in-office meetings to be not longer than 1 day per week.