Job Description
BRAND AMBASSADOR / FLOOR HOST - FULL-TIME - PERMANENT ROLE!!
SCHEDULE: MONDAY - FRIDAY ( 7AM - 4PM )
HAVE HOSPITALITY DNA?
Each open floor will have a floor host who will “own” the floor. You will be responsible for ensuring space is in excellent condition, checking in with guests to ensure they have what they need, answering questions, checking in with meeting hosts in advance of meetings, etc.
JOB RESPONSIBILITIES:
● The “go to” person on the floor focused on delivering a hospitality-based experience to our customers and responsible for providing information and direct assistance while interfacing with all other office services
● Visible support, on office floors, for guests and visitors, focused on connecting them with the right people/resources to get what they need and responding to ad hoc questions
● Optimization of meeting rooms and hoteling workspaces making sure space that is reserved is used
● Advocating for the client’s hoteling culture and mobile way of working by supporting guests and visitors who need help securing workspace
● Provide real-time support for meetings on all office floors, connect with meeting organizers and guests as meetings begin, provide a contact card for additional in-meeting support, and return upon completion to reset the room for the following meeting
● Verify that room requirements meet client’s expectations. (ex. lighting, supplies, audio visual equipment, temperature, etc.) Email clients for requirements. Prior to the meeting
● Work with the facility maintenance team to ensure that the space remains pristine. This includes ticketing and emailing any issues such as furniture stains, damaged carpet, lighting issues etc.
● Ensure additional equipment is returned to its appropriate storage location and secured when not in use or set up for a meeting
● Maintain good customer relations by keeping abreast of all in-house and area functions to answer questions and concerns with timely and knowledgeable responses, in person, through email, and on telephone
● Use tools and resources to identify creative solutions and anticipate customer needs, in our commitment to maintain a first point of contact resolution
● Capture data and report customer interactions
● Verify occupancy of rooms and reclaim unused meeting space as appropriate
● Demonstrate the ability and initiative to handle increasing responsibilities over time
● Open and closes work area at scheduled times, ensuring full preparation for operation/function
● Able to work independently with little supervision
● Maintain a high level of professional appearance and demeanor
● Maintain a high level of effective communication with other operational departments
● Monitoring all meeting rooms for participants arriving/leaving with scheduled timing, rooms booked that have no show and the correct amount of participants booked
***WE ARE HIRING IMMEDIATELY!!!
THANK YOU FOR YOUR INTEREST AND I LOOK FORWARD TO CONNECTING WITH YOU!!!
Company Description
Forrest Solutions is the nation’s first and leading onsite outsourcing and staffing firm providing enterprise-wide people solutions on an onsite outsourced, direct-hire, temporary, temp-to-hire, or consulting basis.