Job Description

As the VP, Sales CX/EX, you will play a critical role in driving revenue, market share, and overall success in the US market. They need to balance strategic thinking with hands-on execution and leadership to achieve these objectives.

Duties and Responsibilities

· Sales Strategy and Execution:

o Establish a positive and high-performance sales culture.

o Develop and execute a comprehensive sales strategy for the US market.

o Set sales targets and key performance indicators (KPIs) for the sales team.

o Manage and lead the sales team, including sales managers and representatives.

· Customer Acquisition and Retention:

o Build and maintain relationships with key clients and strategic partners.

o Develop strategies for customer retention and expansion of services within existing accounts.

· Market Analysis and Competitive Intelligence:

o Stay informed about market trends, customer needs, and competitive offerings.

o Conduct market research and gather competitive intelligence to inform business strategies.

· Team Management and Development:

o Recruit, train, and manage the sales and account management teams (up to 10).

o Provide coaching and mentorship to team members.

· Collaboration and Alignment:

o Contribute to the overall strategic planning of the company with a focus on the US market.

o Collaborate with other departments, such as product development, marketing, and customer support, to ensure a unified approach to customer success.

o Align the sales team with the overall business objectives of the company.

· Reporting and Analytics:

o Implement reporting and analytics tools to track sales performance and key metrics.

Qualifications

Overall, this individual must be capable of working in a time-compressed, highly dynamic, and potentially ambiguous sale or client situation to ensure innovative, impactful solutions are developed, milestones and deliverables are achieved.

Experience:

• 5+ years' experience in customer experience, VoC, market research, service design, user experience design or related discipline – client side or as a consultant
• Bachelors’ Degree or equivalent desired. Masters’ Degree a plus
• Strong sales acumen and the ability to see broader issues and solutions vs. merely features/benefits.
• Bias for action orientated practical advice driving demonstrable customer success linked to business results
• Professionalism and capability to engage with executive-level audiences
• Confident and persuasive style of interpersonal and written communication
• Experience in writing proposal documents for large, complex opportunities

Interpersonal skills:

• Superior communication skills that enable you to effectively explain Forsta’s Customer Experience offerings to a wide range of audiences including customers, prospects, and partners. You must be confident in discussions with senior C-Suite business leaders and able to position value within a business context based on your relevant experiences.
• Ability to build strong relationships, inspire confidence and influence at all levels within a client organization and internally
• Strong facilitation skills

Education

Typically requires a Bachelors’ Degree or equivalent desired. Masters’ Degree a plus

Special Working Conditions

Up to 25% travel required.

Direct Reports

Sales and account management teams (up to 10 individua

Additional Information

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Forsta we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

All positions at Press Ganey require an applicant who has accepted an offer to undergo a background check. The specific checks are based on the nature of the position. Background checks may include some or all of the following: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. By applying for a position with Press Ganey, you understand that you will be required to undergo a background check should you be made an offer. You also understand that the offer is contingent upon successful completion of the background check and results consistent with Press Ganey's employment policies. You will be notified during the hiring process which checks are required for the position.

Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state or local protected class.

Pay Transparency Non-Discrimination Notice – Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

The expected base salary for this position ranges from $ 127,000 - $190,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.

All your information will be kept confidential according to EEO guidelines.

Our privacy policy can be found here: https://www.pressganey.com/legal-privacy/