Job Description

About this opportunity;

Forte Brands is a distributor of luxury decorative plumbing and hardware. Our focus is to offer curated brands to our network of high-end kitchen and bath showrooms. Operating out of Milford, MA, since 2016, Forte Brands has grown into a leading distribution company. We are looking for a Full-time candidate to join our Customer Service team to be a part of the growth of this unique and innovative business.

Positions details:

The Customer Service Representative is a day-to-day point of contact with customers in a business-to-business environment. You will help customers with order placement by answering customer questions concerning product lines, pricing, delivery schedules, product uses, and inventory levels. Acting as a company liaison for our customer base, creating customer satisfaction and loyalty by responding promptly to customer inquiries and effectively resolving their problems and concerns.

What you’ll be doing;

• Process customer orders/exchanges/returns/reimbursements/cancellations according to established department policies and procedures
• Provide customers with timely and accurate information via phone and email regarding order status and product information inquiries
• Checking inventory records to determine the availability of requested merchandise
• Assist with answering technical inquires of basic plumbing knowledge (we will train)
• Handle customer concerns, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Perform general administration tasks.
• Support other departments when needed.

What you bring to the role:

• Excellent verbal and written communication
• Previous customer service experience
• Knowledgeable in the use of Microsoft Office (Word, Excel, etc.)
• A positive, can-do attitude
• High attention to detail
• Team player that is willing to help out wherever needed to satisfy our customers
• Strong communication skills - both written and verbal
• High school diploma/GED required (Associate degree in a business-related field preferred)
• Outgoing and pleasant personality
• Must be 18 years of age or older

Hours: 5 days per week 9 - 5:30

Job Type: Full-time

Pay: Varies with experience

Company Description

Forte Brands offers a complete bathroom solution, delivering European design and British style in distinctive ranges of brassware, fixtures and accessories. A curated collection of instinctively innovative products, Forte Brands offers products for every design genre from the sleek and modern to classic and traditional. Sourcing the finest materials, skilled craftsmanship and time-honoured manufacturing techniques, Forte Brands is dedicated to creating products of form, function and beauty for every bath space. We believe that we will accomplish our mission and achieve our long term vision by always adhering to our core values: • Integrity – We will instill trust and promote ethical behaviour through sound business practices. • Leadership – We will provide strategic guidance and vision. • Responsiveness – We will always be reachable, approachable, and committed. • Respect – We will hold our clients and each other in the highest regard.