Job Description

WE ARE SEEKING CALL CENTER AGENTS TO JOIN OUR TEAM!

DURATION: 12 MOS. (w/ high possibility of extension)

LOCATION: West Sacramento, CA

SHIFT:

• 40 hrs./week
• Must be flexible to work with any 8hrs./day, and 40hrs./week rotating shift between 8am-5pm MON-SUN
• Willing to work during weekends

ESSENTIAL JOB FUNCTIONS • Answers telephone calls using an automated system and responds to basic to moderately complex member questions and/or forwards calls to appropriate personnel. • Researches member calls/inquiries and responds to appropriate parties in accordance with service level agreements (SLAs). • Records calls in a customer relationship management (CRM) ticketing solution, resolves written member requests/inquiries and updates member history with results of inquiry to include proper documentation. • Interfaces with team personnel, management, and customers in reference to customer service issues. • Completes • Conducts outbound calls to members in response to voicemail inquiries, customer direction or other business needs. BASIC QUALIFICATIONS • High school diploma or G.E.D. • 6 months minimum, prefer one or more years of customer service or other telephone experience • Experience working with organizational functions and personnel • Experience working with fax machines, computer software, and telephone technology • Experience working with and skilled in the use of help desk software

OTHER QUALIFICATIONS • Business and analytical problem solving skills • Communication skills • Ability to work independently • Ability to follow oral and written directions

WORK ENVIRONMENT • Office environment • May require onsite or remote work