Job Description

We are seeking Remote Call Center Agents to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

DURATION: 3-6 months (w/ high possibility of extension)

SHIFT:

• 40 hrs./week

• Must be flexible to work with any 8-hr. rotating shift between 7AM-7PM CST MON-SUN

• Willing to work during weekends

RESPONSIBILITIES:

• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services

QUALIFICATIONS:

• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills

EQUIPMENT:

• Must have own laptop and reliable internet connection