Job Description

We help recruit on behalf of Everise, a global call center. Everise specializes in tech support, sales support, and customer service.

We are currently hiring for the FULL-TIME TECH SUPPORT department. Answering inbound calls in regards to Wi-Fi Mesh Routing from users with various levels of technical understanding. Calls can range from set up, network troubleshooting, and connecting devices to the network. We help with any questions the customer may have. NO SALES INVOLVED.

Hours of operations

• 5 days a week
• 8 hours a day
• Total of 40 hours a week
• Monday - Friday

QUALIFICATIONS:

• people skills
• good communication skills
• great articulation
• problem solver
• great customer service

REQUIREMENTS:

• A minimum of one year in a customer service role, with 1- 2 years in technical customer service preferred
• Within commutable distance to the office, temporary WFH
• Able to work full-time with a flexible schedule that may include weekends, evenings, and holidays
• Available to work overtime as needed
• Able to work legally in the U.S. without employer sponsorship.
• Minimum education HS diploma/GED.
• MUST BE LIVING IN LAS VEGAS

The candidate will need to have 3 things:

1. The ability to connect to their computer to their router, NO WIFI
2. Provide your own USB headset with a microphone on the side that connects to the USB port
3. The client will provide the computer with a monitor so the candidate will need to have a second monitor

PAY RANGE AND BENEFITS

• $16.50 an hour.

IF YOU ARE INTERESTED...

1. YOU MUST TAKE THE ASSESSMENT TEST - ONLY ALLOWED TO TAKE IT 2 TIMES, (IF FAILED MUST WAIT 30 DAYS TO BE CONSIDERED AGAIN. ) GO INTO THIS LINK TO TAKE THE TEST.

HTTPS://DOCS.GOOGLE.COM/FORMS/D/E/1FAIPQLSDTZQBMPRGKJLBEHNZG7RI0PH_XSIIMDLIE-HDGLWCMJX7YHW/VIEWFORM 2. YOUR TYPING SKILLS RESULTS ( NEEDS TO BE FROM THIS WEBSITE ) WWW.TYPINGTEST.COM 3. AND A SCREENSHOT OF YOUR INTERNET SPEED. NEEDS TO BE AT 20 DOWNLOAD, AND 10 UPLOAD SPEED - FROM ANY SPEED TEST WEBSITE IS OKAY.

PLEASE EMAIL BACK WITH THIS INFORMATION AT ADMIN@FORTUNALEGACYINC.COM