Fortune Electric America Inc. is one of the world’s largest manufacturers of power transformers and electrical equipment. Through our high-performing team, leading technology, and services, we deliver the best power solution to our customers.

We are looking for a talented Services Coordinator who is reliable, enthusiastic, and highly motivated to join our growing team. This is an amazing opportunity for someone who has customer experience with excellent communication skills, plus energy and ambition and wants to develop their skills through stretch assignments. You will have the opportunity to learn from day one, and that’s the beginning of how we help you transform your tomorrow.

Fortune Electric America Inc. offers a competitive base salary and a bonus program to reward your results. Comprehensive full-time benefits package includes Medical, Dental, Vision insurance, Paid Holidays, Paid Vacation Days, Sick Days, etc.

We offer an outstanding 401K employer contribution as part of the benefits package.

Role Summary

The Service Coordinator is responsible for coordinating and overseeing the installation of transformers for power substations as well as warranty repair with various tasks.

You will be the last form of communication with the customer. All communication must be of the highest regard to the customer, making them feel comfortable with all aspects of the project.

Essential Responsibilities

Develop and maintain installation and warranty procedures to maximize excellent customer relationships.

Select appropriate subcontractors to perform the task that is being required as specified within the contract.

Minimize overage costs and maximize customer satisfaction.

Coordinate all aspects of the installation process with field personnel and subcontractors to ensure no delays occur onsite.

Provide solutions to issues as they arise during the course of the project.

Complete documentation, including preparation of invoices with corresponding documents per charges received.

Maintains an excellent working relationship with all of the Subcontractors for installation, oil deliveries, and various equipment requirements to be onsite and work as a team.

Participate in pre and post-meetings detailing any errors that occurred and how they can be fixed or resolved going forward, as well as any room for improvement that is possible on the next project.

Receive and review daily reports from in-field technicians to ensure accuracy with the subcontractor’s daily report.

During ongoing projects that you are involved in, you may be requested to participate in after-hour communication with the site, TA’s, factory, and customer representatives to resolve issues that have come up.

Preferred Previous Experience

1 to 3 years of working experience with proactive customer service.

Excellent organizational skills, as well as the ability to multi-task and prioritize.

Ability to read and comprehend contracts.

Education Requirement

Proficient use of MS Word, EXCEL, PowerPoint; and Outlook email.

Desired Characteristics:

Excellent communication skills and organizational skills are necessary.

Excellent problem-solving abilities and the ability to follow up with updates to upper management.

Accurate and attentive to details with excellent documentation skills.

Solid process orientation, demonstrated resource management and allocation experience, and the ability to perform multiple tasks simultaneously.

Robust interpersonal skills, with evidence of teamwork and collaboration.

Must be able to manage multiple priorities with flexibility, a positive attitude, and a strong commitment to customer service.

Must be highly customer-focused with the ability to work under pressure and to work by yourself without constant supervision.

Exceptional written and verbal communication skills with customers at all levels

Working conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Normal office conditions. The noise level in the work environment is usually quiet.

Physical requirements

While performing the duties of this job, employees are regularly required to sit, walk and stand; talk or hear, both in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment; reach with hands and arms; and lift up to 25 pounds.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Fortune Electric America Inc. is an equal employment opportunity employer. All employment decisions are made without regard to race, color, religion, sex, pregnancy, breastfeeding or related medical condition, national origin, ancestry, citizenship, age, marital status, sexual orientation, gender identity, gender expression, domestic partnership, physical disability, mental disability, medical condition, genetic characteristic or information, military or veteran status or other legally protected status (except when one of these criteria is a legally permissible bona fide occupational qualification).

Flexible work from home options available.